TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,901 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 3rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was bought for a gift and it arrived prompty and well packaged. Also I asked a question about the delivery and billing since it was a gift, my query was answered very promptly and came across helpful and friendly. Recommended.”

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Posted 3 years ago

“Really reliable and simple system. I bought my hair straightener and received it less than 48 hours after finish my purchase. The product was really well packed. I would recommend for everyone!”

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Posted 3 years ago

“My new hairdryer arrived as expected looks amazing I'm unable to give a review at the moment as it's a Christmas present but look forward to reviewing soon thank you”

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Posted 3 years ago

“Excellent communication and I received my order very quickly. I will shop at toni and guy again.”

TONI&GUY 5 star review on 4th December 2020

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Posted 3 years ago

“Super fast service would use Toni & guy again!”

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Posted 3 years ago

“Wonderfully packaged as I bought for a Christmas present .”

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Posted 3 years ago

“Easy to order. Prompt delivery too.”

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Posted 3 years ago

“Excellent service and product”

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Posted 3 years ago

“What can I say...a wonderful experience as always. From the moment I booked my appointment to the moment I left the shop, I received the highest standard of customer care. Austin, as always, was professional and friendly and delivered all his expertise with ease and confidence. All in all a great experience.”

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Posted 3 years ago

“I have been using label m rejuvenating hair oil for over 2 years...it was highly recommended by my hair stylist.”

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Posted 3 years ago

“Great price, very reasonable delivery charges and arrived quickly! Used the product before and love it. Thanks TONI&GUY”

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Posted 3 years ago

“Most competitive on value for money, for my Kerastase shampoo purchase.”

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Posted 3 years ago

“I did not purchase this product and have not received the product that I did purchase so cannot review”

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Posted 3 years ago

“The platinum + ghds in cobalt blue are amazing. I’m so pleased with them as I have really frizzy thinning hair and they make it look half decent. My old ghds broke a couple of weeks ago and I was lost with them but these are far superior to my old 13 yrs old original ones.”

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Posted 3 years ago

“Bought a gift card - it arrived within 3 days -excellent!”

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Posted 3 years ago

“Even though the gift card was for somebody else at a different address, my name was shown as the addressee on the envelope.”

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Posted 3 years ago

“Excellent service and very speedy delivery. Packaging was great too. Will definitely use again.”

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Posted 3 years ago

“It’s really good this serum make my hair soft silky I really like it”

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Posted 3 years ago

“Excellent service really nice gift”

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Posted 3 years ago

“I bought these stylers for a Christmas gift for a family member, so I cannot comment much on the actual item other than to say the colour is gorgeous as is the heat resistant bag it comes with! A great combination, elegantly presented. .What I can comment on is the service, and here I have a positive and a negative experience. The positive::my order arrived very promptly, and all was packaged well. Most impressive indeed. The negative: exceptionally poor customer care. I tried to contact Toni&Guy prior to purchase ( was reduced to having to email- never an answer re phone: understandable given the lockdown situation) to ask an important question, but received no response at all. I took a chance and purchased said item as they were on offer, and wrote again - at least twice more. I DID receive a reply the last time I wrote but that was to let me know further info had to be sought and someone would get back to me. They didn’t. Given the price of the stylers and the relevance of my question, the lack of care and support in this area has, unfortunately, left its mark. For this reason and only this reason I would not be confident to repeat such an expensive purchase. I do not like to leave negative reviews and I am keenly aware of the challenges businesses are facing right now due to Covid related policies etc ( hence my support of them). However, this service was offered and operating, and to be left feeling that purchases are important for a company but that the actual customers really are not, isn’t pleasant. And for that reason, as the Dragons often say, ‘I’m out!’.”

Helpful Report

Posted 3 years ago

Dear Kim, thank you for your review. I am sorry to hear of any dissatisfaction caused and I appreciate your comments made. As you can appreciate, we are remotely working and we are actively taking calls. In terms of your query, we had responded to you on 27/11/2020 stating that the terms and conditions will answer all of your questions regarding returns. I am sorry if you have not received this or missed this email but I can assure you we did respond. If there is anything else we can help with, please contact is at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

TONI&GUY is rated 4.5 based on 1,901 reviews