Saffron Alley Reviews

Name: Saffron Alley
Address: 46-48 Portman Rd, Reading, Reading
Rating: 4.82

4.8 Rating 3,184 Reviews

98 %

of reviewers recommend Saffron Alley

4.8

Based on 3,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

808 164 8998

Email:

info@saffronalley.com

Location:

46-48 Portman Rd,
Reading
Reading
RG30 1EA

Write Your review

Tell us how Saffron Alley made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Saffron Alley 5 star review on 27th February 2025

Helen Trabelsi

Saffron Alley 5 star review on 19th February 2025

Hanaa Clintom

Saffron Alley 5 star review on 17th February 2025

Anonymous

Asam Majeed

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meat and chicken always tastes on point. Shame they don’t have a local store. Always receive orders okay”

Helpful Report

Posted 5 months ago

“The chicken products have been generally good. And based on this, they should get a 3-4 star rating. Customer service is however an ineffectual joke. Their standard procedure is to say that they are “sorry that you are not fully satisfied or happy” with whatever is the problem. This is the kind of non apology apology. It is the equivalent of punching somebody in the face and then saying that you are sorry that their face hurts. It is an apology which is no apology and is designed merely to act as a psychological tool. They think they’re speaking to stupid people. They will however, never rectify it or do anything about it because the person that you end up speaking to has absolutely no power to decide anything. Twice I’ve had issues with the delivery; one time it was insufficiently packed with ice so that it was beginning to come to room temperature by the time it had arrived. I called them and told them about this and they just said oh we’re sorry and will take that on advisement of course nothing else after that. The second time I received the package which had a lot of chicken in it and one of the bags of chicken was in fact not properly sealed and so the juices from that chicken ended up on the other bags, and there was a question about its preservation because of this. I called and emailed with pictures and videos and was told it will be escalated to the people who can actually decide anything and they’ll get back to me. Of course they never got back to me. They did nothing about the fact that they sent an unsealed raw chicken package to me. Because they have in essence, absolutely no customer support or service I cannot recommend them and will never be buying anything from them again.”

Helpful Report

Posted 5 months ago

Thank you for sharing your detailed feedback. We truly appreciate your honesty and are glad to hear that you generally enjoy our chicken products. We are deeply sorry for the frustration and inconvenience you’ve experienced with our customer service and delivery. Your description of the issues, especially with the packaging and the lack of effective resolution, is concerning and not reflective of the standards we strive to uphold. We understand how disappointing it must have been to receive products that were not properly packed or sealed. We never want our customers to feel unheard or undervalued, and we regret that this has been your experience. We are taking immediate steps to address these issues. Our team is reviewing our packaging processes to ensure that such mistakes do not happen again. Additionally, we are enhancing our customer service training to empower our representatives to provide more effective and meaningful resolutions. We would love the opportunity to make things right. Please reach out to us directly at info@saffronalley.com so we can personally address your concerns and find a satisfactory resolution. Thank you for bringing these matters to our attention. We hope to regain your trust and have the chance to serve you better in the future. Sincerely, The Saffron Alley Team

Posted 5 months ago

“Fresh, tasty organic products with the added convenience of delivery to your door. As a Muslim trying to be a more conscious consumer, I appreciate Saffron Alley's vision and their commitment to sourcing meat that comply with their ethical guidelines. Love that the ice packs are eco friendly too (you can use them for your plants!). Halal should be good for our bodies and the planet and the company seems to care for both.”

Helpful Report

Posted 5 months ago

“Great products”

Helpful Report

Posted 5 months ago

“Always good quality. Great delivery. Excellent service everytime. 100% would recommend”

Helpful Report

Posted 5 months ago

“It’s very good halal chicken that you don’t get in supermarkets”

Helpful Report

Posted 5 months ago

“Happy with service and meats. Fast delivery.”

Helpful Report

Posted 5 months ago

“Healthy meat with reasonable price every month I ordered some chicken and beef from them.”

Helpful Report

Posted 5 months ago

“The meat is fresh and I particularly like that it is not farmed using growth hormones”

Helpful Report

Posted 5 months ago

“Prompt delivery, quality product”

Helpful Report

Posted 5 months ago

“Thank you again loved our food”

Saffron Alley 5 star review on 17th September 2024

Helpful Report

Posted 5 months ago

“Clean & neat packaging , well done thank you!”

Helpful Report

Posted 5 months ago

“I have used Saffron Alley a number of times now and have been pleased with the swift quality service I have received.”

Helpful Report

Posted 5 months ago

“On my second order from Saffron Alley and the quality of product is phenomenal! Amazing steaks! Recent steak box selection ordered was the best meat I’ve ever eaten!”

Helpful Report

Posted 5 months ago

“I got Lamb meat, mince and chicken now I’m a convert to saffron alley I can go back to supermarkets or groceries again. The quality and taste is like nothing I have ever taste before.”

Helpful Report

Posted 5 months ago

“Perfect service, I use this for my monthly butchers delivery. Good quality meat with a large selection.”

Helpful Report

Posted 5 months ago

“Looking for organic meat and came across this company while browsing the Internet. What I loves was it was halal no hormone injected and farmed. 1st time buyer who had some delivery issues. Saffron took care of. Extremely please with their meat tender fresh easy to cook. Will definitely be buying from Saffron again”

Helpful Report

Posted 5 months ago

“Very good quality meat. We had a few hiccups with the delivery company they use but other than that they’ve been pretty consistent. Plenty of options and cuts to choose from!”

Helpful Report

Posted 5 months ago

“Saffron alley is the most convenient way to get meat. I do wish they did chicken leg tho 👀👀👀. But they have a repeat customer with me. The animals are well cared for and it shows in the taste of their products. Great cuts. Great quality. May Allah bless the team and may the business continue to prosper. Ameen”

Helpful Report

Posted 5 months ago

“Fresh tasty meat”

Helpful Report

Posted 5 months ago

Saffron Alley is rated 4.8 based on 3,184 reviews