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Saffron Alley Reviews

4.8 Rating 3,218 Reviews
98 %
of reviewers recommend Saffron Alley
Company Reviews Product Reviews
4,489
 Questions Insights Metrics Info
4.8
Based on 3,218 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Saffron Alley Reviews
Visit Website

Phone:

808 164 8998

Email:

info@saffronalley.com

Location:

46-48 Portman Rd,
Reading
Reading
RG30 1EA

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Aatif Shafi
Verified Buyer
“Bought what I thought was premium cuts of porter house steak for £27 probably the thinnest cut of meat I have received and the poorest from all online halal suppliers, saffron alley got in touch did offer me 10% off but to be fair the damage has been done and was quite insulting. I would shop else where as the steaks aren't worth the price seem to be hammered out to make them paper thin not worth the money at all. From a big meat lover disappointed how the whole situation was handled.”
Helpful Report
Posted 1 year ago
Dear Aatif, We would like to extend our sincerest apologies for your recent disappointing experience with our porterhouse steak. We deeply regret that the quality of the steak did not meet your expectations, and we understand how this must have affected your overall perception of our products and services. Please accept our heartfelt apologies for any inconvenience caused. We want to assure you that it was never our intention to undermine your concerns or dismiss the impact of your experience. In an effort to understand the issue better and address it appropriately, we had requested you to share photographs of the steak. Unfortunately, we were informed that everything had already been discarded, leaving us unable to visually inspect the steak and investigate the matter further. Nonetheless, we wanted to express our regret for any inconvenience caused and to make amends for your unsatisfactory experience, we offered a 10% discount on your next order. We understand that this may not fully compensate for the disappointment you encountered, but it was our way of demonstrating our commitment to rectifying the situation and regaining your trust. We truly value you as a customer and we hope that you might consider giving us another chance in the future. We are committed to providing our customers with the highest quality products and a positive shopping experience. If you do decide to return, please be assured that we will do everything in our power to ensure that your next experience exceeds your expectations. Kind regards Saffron Alley Team
Posted 1 year ago
Syed Shah
Verified Buyer
“Terrible products!”
Helpful Report
Posted 1 year ago
Dear Syed, Thank you for your review and for bringing this matter to our attention. We apologize for any inconvenience caused by our products and we would like to investigate the issue further. Could you please provide us with more details about the problems you have experienced? Additionally, in case of any complaints or dissatisfaction with our products, you can notify us of the condition of the item at the time of receipt along with detailed pictures. This will help us in identifying and addressing any quality issues that may exist. We value your feedback and hope to resolve this issue as soon as possible. If there's anything else we can help you with, please don't hesitate to let us know. ​Kind Regards Saffron Alley Team
Posted 1 year ago
Saffron Alley is rated 4.8 based on 3,218 reviews
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