Saffron Alley Reviews

Name: Saffron Alley
Address: 46-48 Portman Rd, Reading, Reading
Rating: 4.82

4.8 Rating 3,220 Reviews

98 %

of reviewers recommend Saffron Alley

4.8

Based on 3,220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

808 164 8998

Email:

info@saffronalley.com

Location:

46-48 Portman Rd,
Reading
Reading
RG30 1EA

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Saffron Alley 5 star review on 27th February 2025

Helen Trabelsi

Saffron Alley 5 star review on 19th February 2025

Hanaa Clintom

Saffron Alley 5 star review on 17th February 2025

Anonymous

Asam Majeed

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second order really good quality meat but had issues with delivery even though I stayed so not leave outside as unsafe they do, on my second order I ordered two lots of beef mince then normal one but when my order arrived it was beef with 10% fat when you click on normal mobe it should say that it has 10 per cent it is not so clear, I also have issue with the duck it is a dick from Ireland and on the original packing does not not say it’s halal …it is a silver hill duck from Ireland and I am wondering if it is indeed halal ? I have a 12 yr old son and would not be want him to be have halal I would want silver hill and safffrin to please confirm ? Beef steaks etx are excellent”

Helpful Report

Posted 1 year ago

Dear Imran, Thank you for taking the time to leave us your feedback. We're glad to hear that you find our meat quality to be good and fresh. However, we apologise for any inconvenience caused due to delivery issues with DPD. We take this as feedback and will be addressing this issue with the DPD team so they can learn from it and do better in the future. We apologize for the inconvenience caused due to the parcel left outside. Please be assured that we are constantly working with our courier partners to improve their services so that we can provide a better experience to our customers. Apologies for any misunderstanding with our Beef mince. As stated on our website, our normal beef mince contains 10% fat and 90% lean mince. If you prefer to buy the mince with lowest fat, we recommend you choosing our lean mince with 5% fat and 95% lean mince. We source some of our poultry including Duck from Ireland. As we are a muslim owned and muslim run business, we only do Halal meats. Rest assured as all the produce we serve is 100% Halal and Tayyib. We appreciate your patience and understanding in this matter and hope that you will give us another opportunity to serve you in the future. If there's anything else we can do for you, please don't hesitate to let us know. Kind regards Saffron Alley Team

Posted 1 year ago

“The thin beef Sirloin was great, the meat was tender and thinly cut. However the Angus Rib eye was not a marbled piece at all.”

Helpful Report

Posted 1 year ago

Dear Syed, Thank you for taking the time to provide feedback on your recent order of our Halal Angus Rib-Eye Steak Premium Grain Fed 250g+and thin Beef Sirloin slices. We're glad to hear that you find our meat quality to be good and fresh but the Angus rib eye steak. We apologize for any inconvenience caused by receiving Halal Angus Rib-Eye Steak Premium Grain Fed 250g+ with marbling not up to your expectations. We are committed to providing our customers with the highest quality products and a positive shopping experience. We strive to deliver the highest quality products, and we understand the importance of achieving the perfect texture and will pass on your feedback to the team. We have sent an email with our detailed resolution to you on an email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 1 year ago

“Steaks are good but not consistent, some cuts are not properly cut especially the fatty cuts of steak.”

Helpful Report

Posted 1 year ago

Dear Rehman, Thank you for your review. We are glad to hear that you enjoyed the Halal steak box, despite having some irregular cuts and to remove some fat from it. If you prefer leaner cuts of meat in your future orders, we suggest specifying trimming instructions in the notes box on the basket page of our website. This way, we can make sure that your order meets your preferences. We have sent an email with our detailed resolution to you on an email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 1 year ago

“The beef burgers lacked flavour The beef sausages were to peppery for my liking The breakfast bacon was too chewy And I’ve not got round to veal slices yet Edited 28/2/24 The veal slices were not my liking Good customer service!”

Helpful Report

Posted 1 year ago

Dear Wajid, Thank you for your review. We appreciate your feedback on our products. We deeply regret that the quality and taste of our deli items did not meet your expectations, and we understand how this must have affected your overall perception of our products and services. Please accept our heartfelt apologies for any inconvenience caused. Regarding the Halal beef burgers and beef sausages, we're sorry to hear that it wasn't up to your liking. We understand that everyone has different tastes and preferences when it comes to food, so we appreciate you sharing yours with us. About our the beef bacon rashers, we apologise that you found them chewy. The tip is usually offered by the customers when they are happy about the foods they buy and it is not a forced practice. Not sure how you ended up paying on your order. We have reversed that for you. We have sent an email with our detailed resolution to you on an email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 1 year ago

“I bought some free range chicken wings which were delayed in dpd delivering and the chicken wings had gone off and foul smelling.”

Helpful Report

Posted 1 year ago

Dear Hafsa, We apologize for the spoiled chicken wings you received. This is not the experience we aim to provide, and we regret any inconvenience. Your feedback is crucial for our improvement efforts. To compensate, we'd like to offer you an immediate gift card to the value of the item's cost. This gesture reflects our commitment to regaining your trust and ensuring better experiences. Please accept our apologies for any trouble caused. For questions or concerns, kindly reach out. We're here to assist. Kind Regards Saffron Alley Team

Posted 1 year ago

“Please make the packaging stronger.”

Helpful Report

Posted 1 year ago

“The deliver was on time, but i wasn’t happy with the product, i ordered 4kg beef bones 2 kg looked fresh but the other 2kg did not look fresh at all, it was brown in colour and had a slight smell to it, was dissapointed because i didn’t get what i paid for.”

Helpful Report

Posted 1 year ago

Dear Nurjahan, We apologize for the recent issue you experienced with the bad batch of beef bones in your last order. We understand how frustrating and inconvenient this situation must have been for you, and I would like to assure you that we take quality control very seriously. Our team is committed to providing exceptional customer service, and your feedback is incredibly valuable in helping us identify areas where we can improve. To make up for any inconvenience caused by this issue, we would like to offer you a gift card equivalent to the cost of the item as compensation. This gift card will be activated immediately upon confirmation, so you can use it at your convenience. We hope that this gesture demonstrates our commitment to winning back your trust and ensuring a positive experience moving forward. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 1 year ago

“Meat so xpensive than other butcher”

Helpful Report

Posted 1 year ago

Dear Maz, Thank you for taking the time to provide us with your valuable feedback. We take great pride in offering halal products of the highest quality, ensuring that our chicken, beef, and lamb meet stringent standards. Our commitment to delivering superior taste and promoting health is reflected in our careful selection of hormone-free, antibiotic-free, and often free-range produce. This focus on quality sets us apart from other retailers in the market. We understand that our pricing may appear higher compared to local butchers. However, it is important to note that we prioritize delivering premium quality meats to our customers, which incurs higher costs. These costs are a direct result of the meticulous sourcing and handling processes we undertake to ensure the exceptional standards that our customers have come to expect from us. We genuinely value your feedback, as it helps us assess our customers' needs and expectations. If there is anything specific you would like to know or if there are other ways in which we can assist you, please do not hesitate to let us know. Once again, thank you for your feedback and for choosing our products. We greatly appreciate your support. Kind regards Saffron Alley Team

Posted 1 year ago

“I have been using Safform Alleyy for sometime now, I am happy with the quality of the meat, but the delivery service is very bad, they do not knock on the door to deliver the parcel, I pay a high price for a Saturday delivery and the box gets left outside my door all the time.”

Helpful Report

Posted 1 year ago

Dear Yasmina, Thank you for taking the time to leave us your feedback. We're glad to hear that you find our meat quality to be good and fresh. However, we apologize for any inconvenience caused due to delivery issues with DPD. Our delivery partner does send an email or messages advising the customers of the time slot of the delivery for the day. However, we take this as feedback and will be addressing this issue with the DPD team so they can learn from it and do better in the future. We apologize for the inconvenience caused due to the parcel left at the door and the delivery personnels not knocking the door. I understand how frustrating it can be when things don't go as planned. Please be assured that we are constantly working with our courier partners to improve their services so that we can provide a better experience to our customers. We appreciate your patience and understanding in this matter and hope that you will give us another opportunity to serve you in the future. If there's anything else we can do for you, please don't hesitate to let us know. Kind regards Saffron Alley Team

Posted 1 year ago

“Good quality products and delivery. I would have preferred a mix of knuckles, joints and marrow bones when ordering the lamb & beef bones. Instead, I received only marrow bones”

Helpful Report

Posted 1 year ago

Dear Yasmin, Thank you for taking the time to provide feedback on your recent order of our lamb and beef bones. We appreciate your kind words about the quality of our products and our delivery service. We apologize for any inconvenience caused by receiving only the marrow bones. Please note that we do offer specific cutting/trimming options on our basket page where customers can customize their orders according to their preferences. You can specify your requirements in the notes box on the basket page and we will do our best to accommodate your request. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 1 year ago

“I am usually very happy with my purchases but in my last order the chicken breasts were off. They had a greenish grey tinge and when I opened the bag the kitchen smelt awful for hours afterwards. That was really off putting.”

Helpful Report

Posted 1 year ago

Dear Kristy, We apologize for the recent issue you experienced with the bad batch of chicken breasts in your last order. We understand how frustrating and inconvenient this situation must have been for you, and I would like to assure you that we take quality control very seriously. Our team is committed to providing exceptional customer service, and your feedback is incredibly valuable in helping us identify areas where we can improve. To make up for any inconvenience caused by this issue, we would like to offer you a gift card equivalent to the cost of the item as compensation. This gift card will be activated immediately upon confirmation, so you can use it at your convenience. We hope that this gesture demonstrates our commitment to winning back your trust and ensuring a positive experience moving forward. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Best Regards Saffron Alley Team

Posted 1 year ago

“I ordered whole chicken carcus for making stock and got chopped up pieces. Also disappointed with the mince lamb as it was very fatty. I hope that the quality doesn’t go downhill.”

Helpful Report

Posted 1 year ago

Dear Shehnaz, Thank you for bringing this to our attention now. We are sorry to hear that the whole chicken carcass was not as expected and the lamb mince was fatty. We would like to apologize for any inconvenience caused. In case of any complaints or dissatisfaction with our products, you can notify us of the condition of the item at the time of receipt with accompanying detailed pictures. This will help us investigate and resolve any issues promptly. We appreciate your feedback and hope to continue providing high-quality products in the future. If you have any further concerns, please don't hesitate to contact us. Kind regards Saffron Alley Team

Posted 1 year ago

Saffron Alley is rated 4.8 based on 3,220 reviews