Saffron Alley Reviews

Name: Saffron Alley
Address: 46-48 Portman Rd, Reading, Reading
Rating: 4.82

4.8 Rating 3,218 Reviews

98 %

of reviewers recommend Saffron Alley

4.8

Based on 3,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

808 164 8998

Email:

info@saffronalley.com

Location:

46-48 Portman Rd,
Reading
Reading
RG30 1EA

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Saffron Alley 5 star review on 27th February 2025

Helen Trabelsi

Saffron Alley 5 star review on 19th February 2025

Hanaa Clintom

Saffron Alley 5 star review on 17th February 2025

Anonymous

Asam Majeed

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product does not match the description at all. I did not like it.”

Helpful Report

Posted 2 days ago

Dear Fadi, Thank you for sharing your feedback with us, and we’re truly sorry to hear that the product did not meet your expectations. Your satisfaction is extremely important to us, and we deeply regret any inconvenience caused. To address your concerns, we have sent a detailed resolution to your registered email address. We kindly request you to review the email at your earliest convenience, as we are eager to work with you to resolve this matter promptly. We value your feedback greatly, as it helps us improve the quality of our products and services. Please do not hesitate to reach out if you have any further questions or need additional assistance. We look forward to hearing from you and ensuring that your concerns are resolved to your satisfaction. Kind regards Saffron Alley Team

Posted 1 day ago

“Purchased meat full of fat not diced properly. Doubled my work in removing fat and dicing the meat myself. Very disappointed with the service.”

Helpful Report

Posted 1 week ago

Dear Karim, We are deeply sorry to hear about your disappointing experience with our service and sincerely apologise for the inconvenience this has caused you. We understand how frustrating it must have been to receive meat with excessive fat and not properly diced, resulting in extra work on your part to remove the fat and dice the meat yourself. This is far from the standard of quality and care we strive to provide to our valued customers. Please know that we take your feedback very seriously. To address your concern, we have sent you an email with a detailed resolution. We kindly ask you to review the email at your earliest convenience. In the email, you will find the steps we are taking to ensure this issue is resolved promptly and satisfactorily. We would also like to assure you that we are actively reviewing our processes to prevent such incidents from occurring again in the future. Your feedback has been shared with our team, and we are committed to improving the quality of our products and services. Once again, we deeply apologise for falling short of your expectations. If there is anything else we can do to assist you or make things right, please do not hesitate to let us know. We greatly value your trust and will do our utmost to ensure your next experience with us is nothing short of excellent. Thank you for bringing this matter to our attention. We appreciate your patience and understanding. Kind regards Saffron Alley Team

Posted 1 week ago

“1st order , not delivered, cannot get hold of company or shipping company as just tell me it will be delivered today when clearly it is not arriving today”

Helpful Report

Posted 3 months ago

Dear Asif, We sincerely apologise for the inconvenience caused by the delay in your delivery. We understand how frustrating this must be, especially as a first-time customer. Unfortunately, your notification reached us outside of our working hours, otherwise, we would have promptly resolved the issue. At Saffron Alley, we take all customer complaints very seriously and are working hard to get this resolved for you. We value your business and want to ensure you have a positive experience with us. Please rest assured that we are here for your support and have sent you a detailed response regarding your delivery to your registered email address. We are committed to resolving this matter to your satisfaction. Thank you for your patience and understanding. Best regards Saffron Alley Team

Posted 3 months ago

“The chicken breast and drumsticks I ordered didn’t smell very nice. The bags that it was packaged in was running full of sticky water. It put me off completely! I won’t be ordering again.”

Helpful Report

Posted 5 months ago

Dear Shaheeda, Thank you for your valuable feedback. We are truly sorry for inconvenience caused to you. This is not reflective of our usual standards. We prioritize quality at every step of our process and will investigate this issue thoroughly. We checked our systems thoroughly but unfortunately; we were unable to find any email. We have sent an email with our detailed resolution on your registered email address. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind Regards Saffron Alley Team

Posted 5 months ago

“Poor quality Standard not good I requested fresh burgers but I received Australian frozen burgers not tasty at all wouldn’t order again”

Helpful Report

Posted 5 months ago

Dear Afridi, Thank you for your feedback. We apologise for the inconvenience you experienced with your recent order. We strive to provide high-quality products and are sorry to hear that the Australian frozen burgers did not meet your expectations. We understand your concerns about the delivery charges and are continuously working to improve our services. We have shared a resolution with you via email/call and hope it addresses your concerns. If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly. Kind Regards Saffron Alley Team

Posted 5 months ago

“I am not sure how this butchers has 4.8 score on these reviews this to me is very suspect, I ordered 2kg of diced Lamb at 3-4cm chunks and at a cost of £44 yes £44 and what I got was Two bags of chopped up bones with a little meat sticking to the side which was totally unusable after taking out the big bones in was left with under 1gk of meat that was full of gristle and was totally unusable, its a total rip off, see my picture of this rubbish they sent me, again they are a total rip off keep to your local butchers and dont let these sting you like they did me,”

Helpful Report

Posted 7 months ago

Dear Brian, We sincerely apologise for any inconvenience you have experienced. You are a very valuable customer to us, and we greatly respect and appreciate your feedback. Please check your registered email, as we have already provided a resolution there. Thank you for your understanding and patience. Kind Regards Saffron Alley Team

Posted 6 months ago

“Not a great experience - we've placed three orders with them over the last six months and each order got something wrong or incorrect with it (from a funny smell to an incorrect cut). To be fair their customer service were helpful on each occasion but we've decided to order elsewhere moving forward.”

Helpful Report

Posted 7 months ago

Thank you for your valuable feedback. We are truly sorry for inconvenience caused to you. This is not reflective of our usual standards and we will investigate this issue thoroughly. We checked our systems thoroughly but unfortunately; we were unable to find any email. We have sent an email with our detailed resolution on your registered email address. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind Regards Saffron Alley Team

Posted 6 months ago

“Asked for shanks but it got cut into pieces, also said to keep them and the chops separate. Never happened. The bags were not sealed properly, there was blood everywhere”

Helpful Report

Posted 8 months ago

“I was happy about the chicken breast you offer but Last purchased chicken has really bad smell”

Helpful Report

Posted 9 months ago

Dear Bashayer, We apologize for the recent issue you experienced with the bad batch of chicken breasts in your last order. We understand how frustrating and inconvenient this situation must have been for you, and I would like to assure you that we take quality control very seriously. Our team is committed to providing exceptional customer service, and your feedback is incredibly valuable in helping us identify areas where we can improve. We have sent an email with our detailed resolution to you on an email. Thank you again for bringing this matter to our attention, and we hope to continue serving you in the future. Additionally, in case of any complaints or dissatisfaction with our products, you can notify us of the condition of the item at the time of receipt along with detailed pictures. This will help us in identifying and addressing any quality issues that may exist. We value your feedback and hope to resolve this issue as soon as possible. If there's anything else we can help you with, please don't hesitate to let us know. Kind regards Saffron Alley Team

Posted 9 months ago

“Very expensive and poor quality, never shop again.”

Helpful Report

Posted 11 months ago

Salaam Mehmet, Thank you very much for taking the time to share your thoughts with us. Your feedback is incredibly important to us, and we sincerely appreciate it. We are truly sorry to know that you did not find our meat up to your expectations in terms of quality and pricing. Ensuring the satisfaction of our customers is our utmost priority, and we're committed to addressing any concerns you may have. Please allow us to reassure you that we put a tremendous amount of effort into maintaining the highest standards of quality for our halal meat. Regular inspections, thorough lab testing, and meticulous quality control procedures are all part of our dedication to delivering premium and authentic products to our customers. In terms of pricing, we strive to strike a balance between offering competitive prices and upholding the superior quality of our meat. We continuously review our pricing structure to ensure that it remains fair and reflective of the value we aim to provide. We're proud to mention that the vast majority of our customers are consistently satisfied with our products, and we have a high rate of customer retention. Your feedback serves as a valuable opportunity for us to improve, and we would be grateful for the chance to address any specific concerns you may have. Your satisfaction is of the utmost importance to us, and we're here to assist you in any way we can. Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to earn back your trust and confidence in our products. Kind regards Saffron Alley Team

Posted 9 months ago

“They delivered my order to the wrong address where five roads down, and the man who approached my house said that it was delivered to his address when he wasn't at home. He arrived in the evening when I opened the box ice and meat melted. I emailed Saffron they just apology for it. I wanted my money. Also, the address being written correctly on the box.”

Helpful Report

Posted 11 months ago

“i didnt like taste of meat at all”

Helpful Report

Posted 11 months ago

“Been buying from Saffron for awhile now more or less at least once a week and it's always beef sirloin, the last three I bought purchased in the same week only one of them tasted right, the other two smelt a bit off I still cooked them but the quality was terrible and ended up in the bin.”

Helpful Report

Posted 1 year ago

Dear Denis, Thank you for your review. We sincerely apologize for the issues you have encountered with your recent purchases from Saffron Alley. Your satisfaction is of utmost importance to us, and we appreciate your continued support. We are truly sorry for the decline in the quality of our Beef Sirloin that you have experienced over the past few weeks. Please rest assured that we take your feedback seriously, and we will investigate this matter thoroughly to ensure it does not happen again. We are committed to working with our butchers and suppliers to ensure that the meticulous care and quality you expect from our products are restored. We have sent an email with our detailed resolution to you on an email. We genuinely value your feedback, as it helps us assess our customers' needs and expectations. If there is anything specific you would like to know or if there are other ways in which we can assist you, please do not hesitate to let us know. Once again, thank you for your feedback and for choosing our products. We greatly appreciate your support. Kind regards Saffron Alley Team

Posted 1 year ago

“I was given meat that was practically open in a bag and had severe food poisoning . I will not be ordering again from you.”

Helpful Report

Posted 1 year ago

Dear Shahida, We sincerely apologize for the open pack of Lamb meat in your recent purchase from Saffron Alley. As a loyal and valued customer, your satisfaction is of utmost importance to us, and we appreciate your continued support. We deeply regret the improper heat sealing of the Halal diced Lamb Shoulder bag, resulting in the spillage of juices in the box and packaging. However, at times the packets may get damaged in transit which is beyond our control. We understand the concerns you have raised regarding food hygiene and the impact this has had on your overall satisfaction. We sincerely apologize for any inconvenience caused by this incident. We have sent an email with our detailed resolution to you on an email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 1 year ago

“The product arrived from Poland - was it Halal? The meat smelt on opening the package. I ordered a Turkey crown and received a butterflied turkey. So very disappointing and I won’t buy from you again £75 wasted!”

Helpful Report

Posted 1 year ago

Dear Dee, Thank you for taking the time to provide us with your valuable feedback. We take great pride in offering only halal products of the highest quality, ensuring that our chicken, beef, and lamb meet stringent standards. Our commitment to delivering superior taste and promoting health is reflected in our careful selection of hormone-free, antibiotic-free, and often free-range produce. This focus on quality sets us apart from other retailers in the market. We sourced our Free range Whole Turkey and the Turkey crown from Poland last year and this year as well which is absolutely Halal. The Turkey Crown served in your order is also known as Butterfly breast. Some products are likely to be called by different names. We would like to reassure you that we do quality checks on all the products. We have sent an email with our detailed resolution to you on an email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. kind regards Saffron Alley Team

Posted 1 year ago

“I bought 2 kg beef brisket, more then 500 gr was fat and it couldn’t cooked hours. Also I bought 2 kg beef bones for to make bone broth, they just sent bones corner, just one small piece has warm in it. In my first order just chicken breast was good. I’m not satisfied. If they sell meat like this, they can get just 1 time customer. I tried you but you couldn’t pass.”

Helpful Report

Posted 1 year ago

Dear Fatema, We sincerely appreciate you taking the time to share your thoughts on our products. We want to extend our deepest apologies for the issues you encountered with our Beef Brisket and beef bones. It's disheartening to hear that the quality did not meet your expectations, and for this, we are truly sorry. At Saffron Alley, we take great pride in providing high-quality meats. Please rest assured that we are actively addressing this matter to ensure that such experiences are minimized in the future. If you have any further concerns, questions, or suggestions, we encourage you to get in touch with us directly. We are here to assist you and would be more than happy to resolve any issues you may have encountered. Once again, we apologize for any inconvenience caused and appreciate your understanding. Kind regards Saffron Alley Team

Posted 1 year ago

“Chicken was short on wieght massively, and customer service was no help. Tried to give me 15 voucher when I was at loss atleast 25pounds. Then all he was willing to do was give me 25 voucher back and no compensation. I paid £75 for 2.9kg of chicken. And the meat tasted off”

Helpful Report

Posted 1 year ago

Salaam Asaf, Thank you for taking the time to share your feedback with us. Following our conversation and the resolution discussed on 18th October 2023, we are pleased to have provided you with the promised resolution. It is important to clarify that we never intended to undermine your concerns or dismiss the impact of your experience. We are committed to addressing any complaints or dissatisfaction with our products promptly. If you encounter any issues with our items in the future, please do not hesitate to inform us about the condition of the product, and we will be more than happy to investigate and assist you. If you have any further concerns or questions, please feel free to reach out to us. Kind regards Saffron Alley Team

Posted 1 year ago

“Never ever again”

Helpful Report

Posted 1 year ago

Dear Rhimo, We would like to extend our sincerest apologies for the disappointment and inconvenience you experienced with your recent order from Saffron Alley. While we acknowledge that the delivery process is managed by our courier partner DPD, we will address your concerns and feedback with them. We can assure the parcel gets delivered on the promised date however, the DPD cannot deliver it according to your presence at the given address. We apologise for any inconvenience due to this. We'd like to offer a 10% discount on your next purchase as a gesture of our commitment to your satisfaction. We will send the discount code on your registered email address shortly. Thank you for your business, and we look forward to serving you better in the future. Kind Regards Saffron Alley Team

Posted 1 year ago

“We ordered 6 items out of which The Chicken wings were smelling foul; Our Fillets of steaks were under weight as well as the Dalami and Rashers . No positive customer service outcome”

Helpful Report

Posted 1 year ago

Dear Khatija, We sincerely apologize for the issues you have encountered with your recent purchases from Saffron Alley. As a valued customer, your satisfaction is our top priority, and we deeply regret any disappointment or inconvenience caused. Saffron Alley takes great pride in offering high-quality handmade deli items, and we strive to maintain consistency in our products. However, due to the nature of our artisanal production and hand-packing process, there may be slight variations in the weight of the items. We apologize if this has not met your expectations and will speak to our manufacturers. In order to address your concerns, we have offered to refund you the difference in weight for the underweight items. Along with this, we would like to offer you the gift card for the odor in the chicken wings which is equivalent to the price of the item. Our intention is to ensure that you receive the value you deserve and to rectify any dissatisfaction caused. Once again, we apologize for any dissatisfaction caused and for falling short of your expectations. We are committed to resolving these issues and ensuring your complete satisfaction as our valued customer. If there is anything else we can do to assist you or rectify the situation, please do not hesitate to let us know. We are here to help. Kind Regards Saffron Alley Team

Posted 1 year ago

“Dishonest organisation Sells meat by weight, meat weight is regularly less than what you paid for.”

Helpful Report

Posted 1 year ago

Dear Sadik, We would like to extend our sincerest apologies for your disappointing experience with our Halal Beef Rib Eye steaks. We deeply regret that the weight of the steaks did not meet your expectations, and we understand how this must have affected your overall perception of our products and services. Please accept our heartfelt apologies for any inconvenience caused. We want to assure you that it was never our intention to undermine your concerns or dismiss the impact of your experience. Nonetheless, we wanted to express our regret for any inconvenience caused, and to make amends for your unsatisfactory experience, we offered a £75 refund. We want to assure you that this was an isolated incident and not reflective of our usual standards. We understand that this may not fully compensate for the disappointment you encountered, but it was our way of demonstrating our commitment to rectifying the situation and regaining your trust. We truly value you as a customer and we hope that you might consider giving us another chance in the future. We are committed to providing our customers with the highest quality products and a positive shopping experience. If you do decide to return, please be assured that we will do everything in our power to ensure that your next experience exceeds your expectations. Kind regards Saffron Alley Team

Posted 1 year ago

Saffron Alley is rated 4.8 based on 3,218 reviews