Saffron Alley Reviews

Name: Saffron Alley
Address: 46-48 Portman Rd, Reading, Reading
Rating: 4.82

4.8 Rating 3,218 Reviews

98 %

of reviewers recommend Saffron Alley

4.8

Based on 3,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

808 164 8998

Email:

info@saffronalley.com

Location:

46-48 Portman Rd,
Reading
Reading
RG30 1EA

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Saffron Alley 5 star review on 27th February 2025

Helen Trabelsi

Saffron Alley 5 star review on 19th February 2025

Hanaa Clintom

Saffron Alley 5 star review on 17th February 2025

Anonymous

Asam Majeed

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I was impressed with the steak from Saffron Alley so decided to order sausages. It was really disappointing to see that the sausages contain 5 e numbers. This is really poor from what I've been lead to believe is a fresh butchers. The steals are lovely, but e numbers are not great at all.”

Helpful Report

Posted 3 weeks ago

“My turkey was, as usual, well packaged and delivered on time. However, the invoice did not tell me what it's weight was, so I had to try to weigh it on bathroom scales in order to calculate the weight. I wanted a smaller turkey, but no choice of turkey size is offered. Finally, I think that over £80 is too expensive for what is offered.”

Helpful Report

Posted 2 months ago

Dear Laura, Thank you for your feedback. We are glad to hear that your turkey was well packaged and delivered on time. However, we apologise for the inconvenience caused by the missing weight information and the lack of size options. Unfortunately, due to high demand this season, we were unable to customise your request for a smaller turkey. We apologise for any inconvenience this may have caused. A detailed resolution has been sent to your registered email address. We appreciate your continued support and for bringing these matters to our attention. Best regards Saffron Alley Team

Posted 2 months ago

“Asked for bones with marrow in it only and received only 4 - should have been contacted if this was the case”

Helpful Report

Posted 2 months ago

Dear Kirran, I hope this message finds you well. I am writing to sincerely apologise for the inconvenience caused by the missing bone marrow. We understand how frustrating it must be when you do not receive the expected items. Please be assured that this incident is being taken very seriously. We have already passed your feedback to the concerned team to ensure that such issues do not occur in the future. This experience is highly uncharacteristic of our usual standards, as we place a great deal of importance on the quality of our products and the satisfaction of our customers. We are committed to addressing this issue promptly and ensuring that you receive the remaining items as soon as possible. Your patience and understanding in this matter are greatly appreciated. Thank you for bringing this to our attention. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Saffron Alley Team

Posted 2 months ago

“I would say I wasn’t 100% satisfied. I asked for the lamb meat to be cut to 4cm pieces the pieces were extremely larger the 4cm some were stuck to bone which made really hard to cut through without a butchers knife. The meat looked fresh but I think there was mix up and I was given cow meat instead the the taste was very different from any lamb I have tasted. 2.5 kg worth of meat was didn’t really feel like it once I separated it all into bags. The baby chicken however we’re great. Would prefer an option to cut into 4 pieces instead of 8 no option when ordering.”

Helpful Report

Posted 4 months ago

Dear Ahmed, Thank you for your feedback. We're sorry to hear that your experience wasn't up to your expectations. We apologise for the issues with the lamb meat and any inconvenience caused by the size and type of the pieces. We'll ensure our team is aware of this to prevent future mix-ups. We're glad to hear you enjoyed the baby chicken and appreciate your suggestion for more cutting options. Your input is valuable to us, and we'll work on improving our service. Thank you for bringing this to our attention. Kind Regards Saffron Alley Team

Posted 4 months ago

“Meat is halal no doubt, nice fresh cut ,however too chewing, it is rather of old cow than a young two years old animal . This is why I am going to stop buying it.”

Helpful Report

Posted 4 months ago

Dear Andrzej, Thank you for your valuable feedback. We are truly sorry for inconvenience caused to you. This is not reflective of our usual standards. We prioritize quality and cleanliness at every step of our process and will investigate this issue thoroughly. We checked our systems thoroughly but unfortunately; we were unable to find any email. We have sent an email with our detailed resolution on your registered email address. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind Regards Saffron Alley Team

Posted 4 months ago

“Delivery and overall service was good. Quality Of the meat generally good but chicken breast could have been better quality and the whole chicken should have been cleaned up a little better.”

Helpful Report

Posted 5 months ago

Dear Sima, Thank you for your feedback! We're glad to hear that you were satisfied with the delivery and overall service. We appreciate your comments regarding the quality of the chicken breast and the whole chicken. Your feedback is valuable to us, and we will work on improving these aspects to ensure a better experience for you in the future. Thank you for choosing us! Kind Regards Saffron Alley Team

Posted 4 months ago

“the chicken was old and had little smell on it. This is for Corn-Fed Chicken Whole. Drumstick was good and tasty.”

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Posted 6 months ago

“We purchased the lamb sausage because it said it was like the South African lamb sausage. It wasn't to our liking unfortunately. It had alot of breading and less meat.”

Helpful Report

Posted 7 months ago

Dear Kubashini, Thank you for your valuable feedback. We are truly sorry for inconvenience caused to you. This is not reflective of our usual standards. We prioritize quality at every step of our process and will investigate this issue thoroughly. We checked our systems thoroughly but unfortunately; we were unable to find any email. We have sent an email with our detailed resolution on your registered email address. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind Regards Saffron Alley Team

Posted 6 months ago

“Very disappointed in the diced lamb leg as it was only bones barely any meat. However, the quality of the meat is very good.”

Helpful Report

Posted 9 months ago

Dear Thashe, We would like to extend our sincerest apologies for your recent disappointing experience with recent purchase from Saffron Alley. As a loyal and valued customer, your satisfaction is of utmost importance to us, and we appreciate your continued support. We understand how this must have affected your overall perception of our products and services. Please accept our heartfelt apologies for any inconvenience caused. The diced lamb leg is a combination of both flesh and bone. It contains a significant portion of meat surrounding the bone, making it a fleshy cut. However, it also includes the bone itself, which adds flavor and structure to the meat. While there are bones present, they are typically larger and surrounded by meat, rather than being predominantly bony. While we strive to ensure that our product descriptions are clear and accurate, we understand that there may have been some confusion in this instance. We have sent an email with our detailed resolution on your registered email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 9 months ago

“I have ordered from Saffron Alley on a number occasions, at the beginning it was all good. The quality of the meat is good. Unfortunately i wouldnt buy the steaks as the cuts are uneven so they dont evenly cook. The beef joint are really nice although on this occasion i didnt get what i normally get, i got more bone than meat so wasnt very happy. I have also ordered beef ribs which came in the wrong cut even though the packaging and order said 6cm. The quality is there on some cuts of meat i just wish the attention to detail didnt drop aswell as consistency.”

Helpful Report

Posted 9 months ago

Salaam Aliya, Thank you for taking the time to leave us your feedback. We're glad to hear that you find our meat quality to be good and fresh. We would like to extend our sincerest apologies for your disappointing experience with recent purchase from Saffron Alley. As a loyal and valued customer, your satisfaction is of utmost importance to us, and we appreciate your continued support. We understand how this must have affected your overall perception of our products and services. Please accept our heartfelt apologies for any inconvenience caused. We try to accommodate our customers request as much as possible. We would also like to mention that any custom request that a customer has can be mentioned in the "notes" section while placing the order so that our butchers can take care of the instruction. We have sent an email with our detailed resolution to you on an email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 9 months ago

“Meat quality is really good, very tasty however packaging is messy. Delivery packaging is fine but the meat packaging is bad. Meat juices are often on the outside of the packaging forcing me to re-bag the meat and that means losing shelf life.”

Helpful Report

Posted 10 months ago

We apologise for the inconvenience you experienced due to the poor packaging of the meat bags in your recent order. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. Rest assured that we take your concerns seriously. We have already taken steps to address this issue internally and have implemented measures to prevent such packaging problems in the future. Our team is committed to ensuring that you won’t face similar issues again. Once again, I apologise for any inconvenience this may have caused. We appreciate your patience and understanding. Thank you for choosing our services, and we look forward to serving you better in the future. Kind Regards Saffron Alley Team

Posted 9 months ago

“great meat and healthy”

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Posted 10 months ago

Thank you so much for taking the time to provide feedback on our product! We truly appreciate your positive comments about our healthy and great-tasting meat. Your feedback motivates us to continue delivering high-quality products and exceptional service. If you have any more thoughts or questions, feel free to reach out to us anytime. Once again, thank you for being a valued customer. We look forward to serving you again soon! Kind Regards Saffron Alley Team

Posted 9 months ago

“Overall, the meat was good; however, as a big fan of bone broth, I ordered around 6kgs of mixed bones. Unfortunately, they were of very poor quality, smelling like they were very old, and were sent with almost no marrow. I was very disappointed, especially since it's very hard to find good quality organic halal bones, and I had high hopes from Safron. The brisket was amazing, and the mince was of good quality as well.”

Helpful Report

Posted 11 months ago

“I like the variety of meat and poultry on their website, and the delivery is always on time. The food comes well packed, but I have a few issues. First, the lean mince meat is too fatty and some times grainy! Second, the chicken breasts are too fatty and sometimes smells badly. The beef is good quality but the beef cubes are tough even when cooked in a slow cooker to make it tender. One thing that worries me is the claim that all meat is halal, but there is no halal or inspection stamp on any of the packages I received.”

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Posted 11 months ago

“Every time I get beef mince meat or ribs they smell really bad. I already ordered few times thinking they might be better next time.”

Helpful Report

Posted 1 year ago

Salaam Osman, We would like to extend our sincerest apologies for your recent disappointing experience with recent purchase from Saffron Alley. As a loyal and valued customer, your satisfaction is of utmost importance to us, and we appreciate your continued support. We understand how this must have affected your overall perception of our products and services. Please accept our heartfelt apologies for any inconvenience caused. Our meat comes in fresh daily and is cut freshly to order also so we are somewhat surprised that this has happened. Sometimes due to vacuum sealed packaging the meat might smell in that case we suggest customers to air out the meat for some time and it is observed the smell goes off. Rest assured; we will investigate the issue to ensure it doesn't happen again in future. We have sent an email with our detailed resolution to you on an email. Once again, please accept our sincerest apologies for any trouble or frustration caused by this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help. Kind regards Saffron Alley Team

Posted 11 months ago

“Sometimes the steaks are not at the full weight described. I was refunded once but I've stopped complaining, but I've noticed it's still the same”

Helpful Report

Posted 1 year ago

Dear Qadir, Thank you for taking the time to leave us your feedback. We're glad to hear that you find our meat quality to be good and fresh. However, we apologize for any inconvenience caused due to incorrect weight served in your order. I would like to assure you that we take quality control very seriously. Please be informed that our quality control team is conducting a thorough review of our inventory and working closely with our suppliers to prevent any recurrence in the future. Additionally, our animals are naturally reared and not factory-farmed and cutting a single steak of the exact weight meticulously is a tedious task and sometimes the weight can be approx. However, we are always happy to correct such occurrences as these are rare. We have sent an email with our detailed resolution to you on an email. We genuinely value your feedback, as it helps us assess our customers' needs and expectations. If there is anything specific you would like to know or if there are other ways in which we can assist you, please do not hesitate to let us know. Kind regards Saffron Alley Team

Posted 1 year ago

“It’s good quality meat however I think you should do smaller cuts of steaks such as 8oz, as 12oz is huge and sometimes I don’t finish. Same with the mince have an 500g option.”

Helpful Report

Posted 1 year ago

Dear Mohammed, We are pleased to hear that you were happy with our the quality of our Halal meat. Customer satisfaction is our top priority, and we are thrilled that it stood true to your expectations. Thank you for sharing your feedback on order S-64789. We appreciate your honesty and apologize for any inconvenience caused. Regarding the feedback on the size of the portion, we understand your perspective, and we will pass on your feedback to the team to ensure a more balanced approach. Also, for future reference, if you could specify the preference of cuts and portions in the order notes while placing the order so our butchers can cater to the request and meet the expectations We genuinely value your feedback, as it helps us assess our customers' needs and expectations. If there is anything specific you would like to know or if there are other ways in which we can assist you, please do not hesitate to let us know. Kind regards Saffron Alley Team

Posted 1 year ago

“Good packaging, comes with bags of ice that keep the meat cool in the boxes. However, chicken thighs didnt smell that great had to wash them a couple times for the smell to go.”

Helpful Report

Posted 1 year ago

Dear Hamaza, We are pleased to hear that you were happy with our packaging. We are sorry to hear about your experience with the Halal Chicken Thigh delivered to you. Ensuring our customers receive the very best service is key to us, and we will explore what has gone wrong here. It is never our intention to send out a sub-standard item. This item slipped through our strict quality control processes. We do quality checks on all our meats at the time of shipping to ensure they are fresh and good quality, however, this item slipped through our strict quality control processes. We have sent an email with our detailed resolution to you on an email. We genuinely value your feedback, as it helps us assess our customers' needs and expectations. If there is anything specific you would like to know or if there are other ways in which we can assist you, please do not hesitate to let us know. Kind regards Saffron Alley Team

Posted 1 year ago

“Good delivery”

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Posted 1 year ago

Dear Amanda, Thank you for taking the time to leave your review. We understand that you have provided a 3 Star rating for our products and services, and we would be grateful if you could provide us with more specific details on how we can enhance the quality of our products and service. Your input is invaluable to us as we strive to meet and exceed our customers' expectations. If there is anything else we can do to enhance your experience with Saffron Alley, please do not hesitate to let us know. Thank you once again for choosing Saffron Alley, and we look forward to serving you with even better products in the future. Kind regards Saffron Alley Team

Posted 1 year ago

“The website is brilliant, great variety of products. The downside were the actual products themselves. I ordered chicken wings and burgers. The burgers contained far too much fat and tasted like the frozen cheaper burgers which is such a shame. The wings looked fine but once cooked, when we started eating them, majority of the bones were broken which give a peculiar taste.”

Helpful Report

Posted 1 year ago

Dear Nazia, Thank you for your review. We sincerely apologize for the issues you have encountered with your recent purchase from Saffron Alley. Your satisfaction is of utmost importance to us, and we appreciate your continued support. Apologies as you found our Beef burgers to be fatty and not up to your expectation. We understand that everyone has different tastes and preferences when it comes to food, so we appreciate you sharing yours with us. All of our deli products are made from a minimum of 75% high quality real meat, not leftovers or organs such as many other products on the market. It is unusual that the Chicken wings bones were broken and we apologise for this and take this as a feedback. We have sent an email with our detailed resolution to you on an email. We genuinely value your feedback, as it helps us assess our customers' needs and expectations. If there is anything specific you would like to know or if there are other ways in which we can assist you, please do not hesitate to let us know. Once again, thank you for your feedback and for choosing our products. We greatly appreciate your support. Kind regards Saffron Alley Team

Posted 1 year ago

Saffron Alley is rated 4.8 based on 3,218 reviews