Topps Tiles Reviews

Name: Topps Tiles
Address: Thorpe Way Grove Park, Leicester
Rating: 3.57

3.6 Rating 61 Reviews

64 %

of reviewers recommend Topps Tiles

3.6

Based on 61 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Live Chat

About Topps Tiles:

Topps Tiles are the UK’s Biggest Tile and Wood Flooring Specialists with 300+ Stores Nationwide. You can order Sample Tiles available to order online. They have a huge range of tiles including all the latest designs, from the beauty of natural stone to the contemporary feel of Glass.

Visit Website

Phone:

0800 783 6262

Location:

Thorpe Way Grove Park
Leicester
LE19 1SU

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Topps Tiles 5 star review on 2nd September 2023

Maria W

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products fabulous selection and good displays Staff in the Blackburn Lancashire store are all extremely helpful and provide the best customer experience”

Helpful Report

Posted 2 years ago

“Called into the Blackburn branch of Topps Tiles after trauling around some other stores and getting little to no advice it was a breath of fresh air to be greeted with a smile and given full attention and advice that was made easy to understand for the job we are attempting by Lauren and Beth . We didn't feel pressured into a sale at all by the girls there advice was priceless we left the store feeling confident and happy with our choice not like the other stores we staff we visited who just couldn't be bothered so thankyou Lauren and Beth a breath of fresh air keep up the good work . Karina and Pete”

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Posted 2 years ago

“Hinckley Leicestershire -Ryan and Garnet what a total credit to the company , went the extra mile and offered great service from the minute I walked into the shop to when I left with my purchases . if only all businesses had such great staff . Thank you”

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Posted 2 years ago

“Mike and Dan at Ascot Drive store were brilliant. Again Dan the store Manager went above and beyond to help sort our tiles. He spent a long time showing us how they could work, and helped with great advice on how to lay them. Will always go there for what we need.”

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Posted 2 years ago

“Hi Guys , so a year ago I come to York to work on a flood victims house, they under my recommendation went to Topps and a kind lady called Rebecca Brown helped them out massively and throughout the project supported me with what was asked, as when tiles come two packs broken but replaced tiles with ease, ordering more that I needed etc, he end results home owners where blown away, since then I've been going back with other little jobs and to say what a credit to the company Rebecca is, is a understatement, as she even went as far as leaving me a tile out as was stuck in traffic one night not just once but twice come to my rescue, She is a credit to the company and having staff like her and the rest of the team at Clifton Moor is the reasons why I return and take new customers to the stores whenever my work takes me to different areas in the UK as always I've found the staff ti be very friendly and always happy to help In and out of hours! Thank you for supporting my company www.penningtonsbuildingservices.com Luke Pennington https://www.facebook.com/135935770167580/posts/1268640590230420/”

Helpful Report

Posted 2 years ago

“Excellent service from Ethan at Topps Tiles in Torquay. Very accommodating when we chose tiles and then changed our minds. Willingly helped us to choose again and knowledgeable about quantities required etc.”

Helpful Report

Posted 2 years ago

“Customer service was very good but we had expensive tiles that we bought in August . The problem is we have only just got a tiler and we have 5 packs over . Went and took them back today, they wouldn’t refund or do a credit note as you only have 6 weeks to return . Baring in mind the waiting time for tilers today is a long wait so the least they could do is give a refund or credit note . Not a happy customer”

Helpful Report

Posted 2 years ago

“Disgusting customer service tried to buy tiles that were marked down in price but when I went to pay the salesman said that although the price was clearly marked it must have been a human error and refused to sell the tiles at that price I contacted topps tiles and I was told it was down to the individual stores discretion whether the honoured the price needless to say I won't be buying from there again and suggest nobody else should”

Topps Tiles 1 star review on 19th April 2021

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Posted 3 years ago

“Horrible experience, 5 days delayed from the date of promised delivery and when the goods arrived, tiles were all damaged. No apology nor refunds of the damaged goods or my builders costs. Chased ToppTiles each day and each day got a different story. Recommend going else where!”

Topps Tiles 1 star review on 24th March 2021

Helpful Report

Posted 3 years ago

“They’ve lost the plot over Covid. You can’t go in to buy, have to get sent some ridiculous link to pay which takes 20minutes. In store staff can’t help nor can telephone staff. Even though the product is sitting on the shelf I have to go through a ridiculous process to buy it So frustrating”

Helpful Report

Posted 3 years ago

“I can't describe how bad is this service, including customer service responses, store service, quality of their materials and the prices. WARNING: be really careful what you order, because there isn't refund at all. I ordered stuff for thousands of pounds and most of the materials were with really low quality, but I saw that when we started placing them. Also half of the items were delivered wrapped in kitchen foil (maybe second hand stuff). When I ask to be refunded for some of the products, they didn't even bother to reply to all my complains and I had to chaise them months. Finally somebody replied with some silly explanation about refusing my refund request. I will NEVER order from this company again”

Helpful Report

Posted 4 years ago

“absolutely poor service never gonna order again”

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Posted 4 years ago

“Topps tiles have really left the construction industry in the lurch . As soon as the lockdown occurred they simply shut up shop whereas Homebase stayed open, B and Q, wickes, screwfix all set up click and collect etc I think Topps have really let down the construction industry over this.”

Helpful Report

Posted 4 years ago

“apparently Topp Tiles no longer stock a range of tiles in the 22cm x 15cm size Why Not!!! I am not prepared to re tile my whole bathroom for the sake of requiring 50+ tiles to match up with my exiting tiles searched web site told the size required no longer stocked”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COST! TOPPS TILES IN REGENT ROAD SALFORD - SOLD "IMPERFECT TILES" AT FULL PRICE! TOPPS TILES- THEY DON'T QUALITY CHECK THEIR PRODUCTS!!”

Helpful Report

Posted 4 years ago

“We cannot praise the staff at the Lowerstoft branch enough. They are always helpful, knowledgeable and friendly. We have used them several times this year and we would not go anywhere else to buy tiles now. Today we went in to get cement and grout to use for the tiles we had bought earlier , we were unsure of what was best to use and Graham not only choose the perfect grout colour to go with our Victorian tiles but explained the best cement and amount and then carried it to the car even though we were more than happy to take it to the car ourselves( the staff always take everything to the car for you which is a nice touch )he went the extra mile to make sure everything was perfect. The prices are good too. We cannot praise the store enough.”

Helpful Report

Posted 5 years ago

“Poor quality customer service, I was looking for around 25 sq mtr floor tiles, adhesive, grout & door threshholds (so Im talking about £1000+ sales here) but the sales people were only interested in unpacking their days delivery and couldnt be bothered to help out with my queries " they are all on display" was all I got in response to their confusing pricing display. I walked out and bought my tiles from a competitor.”

Helpful Report

Posted 5 years ago

“Warning: Topps tiles import from overseas and often arrive with significant delays. Furthermore, there is also no guarantee when they arrive that they will be reserved as the 360+ stores nationwide only attempt to place their individual orders (rather than pre-allocating these) when they arrive in the country. Our tiles were scheduled to arrive 5 weeks late then further delayed. 30% of tiles arrived broken and then after saying they would pick them up, I personally had to return all the faulty packs of tiles as they weren’t picked up despite requesting this and wouldn’t offer a refund unless they were returned. Use a different retailer. We used the tile shed and they were shipped from Italy, 8 days they arrived with free delivery. Be very careful even if they say their products are in stock as this is inaccurate and fictitious!”

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Posted 5 years ago

“Spent £800 at Topps tiles in Torquay store, was told any surplus items could be returned. Returned 1 item for refund, what a change in attitude, met with an angry member of staff who was the rudest shop assistant I have ever come across, he followed us out of the store and was glaring at us trying to intmidate us, the manager was standing there and witnessed it and thought it was ok for a member of his staff to intimidate a customer. Customer services have still not made contact after 2 days, they obviously condone this kind of behaviour by one of their employees.”

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Posted 5 years ago

“Gateshead Store Team Valley - excellent service and good value for money”

Helpful Report

Posted 5 years ago

Topps Tiles is rated 3.6 based on 61 reviews