Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.67

4.7 Rating 6,508 Reviews

92 %

of reviewers recommend Torque King 4x4

4.7

Based on 6,508 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 7th February 2025

Scott S

Torque King 4x4 5 star review on 30th January 2025

Jeff M

Torque King 4x4 5 star review on 31st December 2024

Ron H

Torque King 4x4 5 star review on 20th December 2024

Michael P

278

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for 2 day shipping and took 4 to be delivered, just to be told I’m out of luck. I’ll be sure to shop around more next time.”

Helpful Report

Posted 4 years ago

Hi there, I understand your frustrations, however the shipping companies have put a temporary waiver on delivery commitments due to Coronavirus. That means even if it was a next day shipment, they can delay delivery indefinitely or return the package to the sender for any reason and not be held liable. This includes every package shipped via UPS or FedEx from any business to any customer. The best we can do is ship it on schedule, which in your case it did go out on the truck the same day you ordered it. Once it leaves our warehouse it is out of our hands.

Posted 4 years ago

“I bought 5 "front output nut and washer set for gm np205 & np203 qk2040" for the front output on an np205. The nut appears to be fine but the "hardened washer" is simply a 3/4" grade 8 washer. It is barely big enough to cover the splines and land about 1/32" on the face of the flange. It sits off set on the shaft as well because the hole in the washer far bigger than necessary. The only person this was any good for was Torque King. I feel ripped off. Just go to a fastener store and get it all for 1/10th the price.”

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Posted 4 years ago

“Both times I ordered a part from you guys it was wrong!!”

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Posted 4 years ago

Hi there, I see you ordered 2 different kinds of NP435 bearing retainers. I went over the notes of the salesman who sold you the second one, and I see he informed you that it probably wouldn't fit your application, to which you responded you wanted to try it anyway. We cant send you the correct part if you are unsure of what you have... -Jesse

Posted 4 years ago

“Ordered a boot for my driveshaft slip joint. It was packaged with the label torn off so the part number could not be verified. Surprise surprise it was too big. After several phone calls and emails I was able to get a response to return the item. The rep was very reluctant to admit they sent me the wrong part, even worded it to try to blame it on me somehow. I sent it back on my dollar and had to call 2 weeks after they received it because there was no refund showing up. Still no refund, had to end up having my credit card co dispute the charge. I understand we are in a pandemic but goodness.”

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Posted 4 years ago

“I rated it poor cause I ordered on 5/1/2020 and it shipped out on 5/5/2020. It is 5/16/2020 and I still do not have it. Called last week and women said they were busy that they would call me back. Got call next day and they left message to call them back, what!? So I call back and lady says person isnt available and will call me back so I had to tell her if he calls back and gets my voice mail could he please just tell me were my order is instead of playing phone tag. So I end up calling next day myself and getting the guy. He says my order is lost on the ups truck and does not know were it is and that UPS will call them in about 3 days and they then will contact me. Said they will refund me and I can order again. I have been looking forward to get the parts and looking for it every day. My truck has been sitting for so long because I dnt have the parts. I would like to receive parts so I can drive my truck. Be nice to be rewarded something for my compensation.”

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Posted 4 years ago

“C est la première fois et la dernière que fait affaire avec vous car il ya des frais caché avec la livraison. En plus le temps livraison est trop longs, ups c est pourrie pour le délais depasser de beaucoup,plus de 15 jours pour recevoir la livraison.”

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Posted 4 years ago

“Shipping time is horrible. Its already been 10 days and it finally just shipped and it will be another 6 days until I see parts. Never again.”

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Posted 4 years ago

“In picture it shows 2 of them for that price I could of got 2 for 20:dollars more some place else thanks for misrepresentation of products now I will have to take business elsewhere to get other side”

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Posted 4 years ago

“Sent me the wrong part”

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Posted 4 years ago

“Order was in US dollars, which it didn’t tell me in checkout. Shipping price was high. And then I was charged Duty when it arrived. So on an order that was $109 advertised I paid $207.44 + $18 duty= $225.44.CAD And I had waited for shipping. I could have spent $50 less and bought locally and got it immediately. My mistake. Product was good”

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Posted 4 years ago

“Still waiting for order”

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Posted 4 years ago

Hi There! your order was shipped via the requested carrier about 12 hours after being placed, and is currently in transit to you. USPS is certainly not known for speed... There is active scans so we know it hasn't been lost in transit.

Posted 4 years ago

“I have called twice, sent two emails to get a return number for the wrong part so i can send it back. I will send it in the mail this week with a letter for a refund. I was going to ask if you can help locate the correct part but i dont want that now. Joe Madrigal 928-276-5088”

Helpful Report

Posted 4 years ago

Hi there- I apologize for the delayed response, but thanks to COVID we have an extremely high demand with only half our staff to comply with social distancing. I have posted a notice on our website that callbacks might take a day or 2, but I will try to put you up at the top of the list. Jesse- Owner, Torque King 4x4

Posted 4 years ago

“Seem to be good quality, but I Don’t know if they are different specs but these do not fit my 3500 1 ton. They are very much smaller then the ones I currently have on”

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Posted 4 years ago

“Terrible delivery haven’t even got my item says they came to my house a few times but haven’t came once now payed a charge and still haven’t received my parts smh”

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Posted 4 years ago

Hi there, looks like your package was delivered on the 16th, and delivery was held up on the 7th because the driver was unable to collect applicable import Duties/Taxes/Fees at time of delivery.

Posted 4 years ago

“Didn’t get what I ordered and zero response to calls and emails”

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Posted 4 years ago

“With no free returns and a stocking fee makes this a website i will not use again. XDP offers more parts, free returns, and no restock fee. And thats just the first one i looked into after finally getting ahold of TKs support line. Would not recommend.”

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Posted 4 years ago

“Have not received order!”

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Posted 5 years ago

“You sent my order to the wrong address then want me to pay to return them and re ship them to me. No thank you.”

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Posted 5 years ago

“Make the casting thicker”

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Posted 5 years ago

“I received the o-rings a week after ordering. They were shipped USPS first class. They charged me $6.31 for shipping which they only paid $1.00 for, probably less. USPS.gov shows $1.00. Also, the axle o-rings were wound up in a ball, not proper protocol for rubber seals. An email from the company assured me they don't make anything on shipping. In my case, they made 631%. Overall, I would say avoid these people, there are too many other (better) companies out there. I don't lie, cheat or steal, or tolerate those that do. (F-).”

Helpful Report

Posted 5 years ago

Hi there- I would like to clarify a few things. O- rings "wound up in a ball" is not the correct term, nor is it even in the ballpark of accurate. They were coiled, which has been a common practice of ours and many other large companies and manufacturers for decades to fit a given size o ring into a smaller package without folding it or damaging it. For shipping, we DO NOT ship any USPS first class items as "LETTER", which is the only way you would be able to arrive at $1.00 for shipping on USPS.gov. You need to select First Class Package and quote it that way. Sending anything "Letter" does not generate a tracking number (which costs money), and those items have about a 95% chance of getting stuck in the sorting machines and the product gets ripped out of the corner of the envelope (this wastes you time and money). And don't forget to add insurance and packaging cost in there, it gets to 6 bucks pretty easy. There is also labor for packaging each shipment and some other variables, but we absorb that as a cost of doing business. The shipping cost is what what it is because that's what it takes to send something and actually have it arrive at the destination intact. Bottom line is, you ordered the product from us and you chose the shipping method. We will never claim to be the cheapest guys on the block, but no way in heck have we been in business this long because we like taking advantage of our customers. If you didn't like something about the order, you could have easily went to your local Ford dealer for the same part, or literally ANY of those "better" companies you mentioned. My guys sent you the exact product you ordered, and shipped via the exact method you chose. The contents arrived in good shape and usable. That sounds like 5 star service to me! I think the big deal here is we don't save the customer a couple bucks to ship via a cut-rate method. Been down that road with the small items, learned real quick that was a mistake. -Jesse; Manager/Owner-Torque King 4x4

Posted 5 years ago

Torque King 4x4 is rated 4.7 based on 6,508 reviews