Total Safes Reviews

Name: Total Safes
Address: 25 Addington Street, Manchester
Rating: 4.77

4.8 Rating 228 Reviews

96 %

of reviewers recommend Total Safes

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Phone:

0161 819 6888

Email:

info@totalsafes.co.uk

Location:

25 Addington Street
Manchester
M4 5EU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pre-sale service was excellent. The delivery and installion went smoothly and the fitters went out if their way to help. Unfortunately the safe came without sufficient clips for the shelves and no instruction manual. Clearly someone needs to work on the prep before it leaves the works”

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Posted 9 years ago

Dear Alan, I'm very sorry the clips and lock instruction manual were missing. As per our emails regarding this, the installation team advised my colleague Fiona of this at time of installation yesterday and she was trying to locate an engineer who could drop these off for you. But you said you were happy for them to be posted. I am advised the clips and manual were sent in the post from our Bradford depot yesterday so should be with you soon. Please accept my apologies for the inconvenience this has caused. Kind regards, Kay

Posted 9 years ago

“Clear and easy to use website. Very helpful and friendly on the phone. Installation guys were polite, friendly and efficient. Very good experience all round. Thank you.”

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Posted 9 years ago

When a customer is that impressed they take the time to put it in writing it's such a great compliment and highly motivational. Thank you for taking the time to post your review. The rest of the team will be chuffed to bits too. Kind regards, Kay :)

Posted 9 years ago

“will use your sevices again”

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Posted 9 years ago

Pleasure to help Marion. All the best and thank for taking the time to rate us. Best wishes, Kay.

Posted 9 years ago

“The salesman Andy was knowledgeable and friendly. He was very patient, and emphasised that if we had any problems with our purchase that we could contact them at any time. We were very impressed.”

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Posted 9 years ago

Hello Jane, I passed on your kind words to Andy. It will make his day. when he opens his emails. Thank you for taking the time to leave feedback. All the best, Kay.

Posted 9 years ago

“I did send an email to Kay the day I received the safe saying that I had 'safely' received the safe and how pleased I was. She gave me excellent advice which helped me to buy a safe that is completely right for us. Totally happy . Perhaps that is why you are called Total Safes! I have to say she was much more helpful than a local shop we went into so I was pleased to buy from you. Love the safe. Shame it is not on display but hidden in a cupboard. Would not hesitate to recommend you to any of my friends. Thanking you Linda Savage”

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Posted 9 years ago

Hello Linda, you certainly did send an email and it was lovely to receive :) Thanks again for also taking the time to leave a rating and comments here too. It was an absolute pleasure assisting you and please give me a shout if we can help in any way in the future. Kind Regards, Kay

Posted 9 years ago

“Good product (keypress) delivered promptly.”

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Posted 9 years ago

Hey Trevor, thank you for taking the time to let us know what you thought. Much appreciated. Kind regards, Kay.

Posted 9 years ago

“Excellent service, your delivery team were fantastic.”

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Posted 9 years ago

It's lovely to be able to share such great comments with our delivery teams. Thanks so much for your kind words. All the best, Kay.

Posted 9 years ago

“The service and speed of delivery was excellent”

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Posted 9 years ago

Wow! Thank you very much for taking the time to share such positive feedback. It was a pleasure. All the best :)

Posted 9 years ago

“Extremely efficient service from start to finish. Delivery and installation was faultless, the delivery guys were very helpful.”

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Posted 9 years ago

Thank you for taking the time to rate us and for the lovely comments Sue. I will pass this on to the team that installed your cabinet. Kind regards, Kay

Posted 9 years ago

“The item was damaged on arrival but having contacted you immediately and supplied photos of the damage and the condition of the packaging, by return I was supplied with a brand new item. That time there was more packaging around the item so it arrived in A1 condition. I was pleasantly surprised at how quickly this problem was sorted out. Well done to you and all the team.”

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Posted 9 years ago

Thank you for your kind review Margaret. I will share with all involved. Have a great weekend! Best wishes, Kay

Posted 9 years ago

“Being a bit more flexible on the delivery date would have got you a very good. I liked being able to compare a number of safes before deciding and the descriptions were good”

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Posted 9 years ago

Thank you for your feedback Mr Patrick :) When a safe is delivered by our inhouse teams we offer the first available date. If the customer advises us that is not convenient we will look for an alternatives until we find a date that is convenient for everyone. We can even do out of hours (at additional cost) if required. I have looked at your order and see it was delivered via a 3rd party direct from the manufacturer (Bishopsgate) and the stated lead time is 3-7 days. I'll get in touch directly with you for more information about the lack of flexibility so this can be fed back to the manufacturer. Thanks again for your comments. Kay

Posted 9 years ago

“No fuss; quick installation; friendly people.”

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Posted 9 years ago

Thanks for your rating and comments Paul. Have a great day! :)

Posted 9 years ago

“efficient service and pleasant, helpful installers. My only minor criticism is that I'd've welcomed a more exact delivery time, for example, morning or afternoon which would have been more helpful in not limiting my movements for the whole day.”

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Posted 9 years ago

Hi Paul, Thank you for your rating and feedback. We do provide a service with specified time slots but this requires a dedicated team which incurs additional cost. The standard installation service is offered free because we slot it in when one of our teams is already scheduled to be in or close to the area (our parent company installs and maintains safes and vaults for major nationwide corporations so we have teams on the road every day, up and down the country). We previously offered an ETA but found it caused more inconvenience if there were delays - The routes are finalised in the morning but are subject to change. So, we provide a specific day (mon-fri between 8 and 6pm). Our team will ring ahead when on route if requested though. We are continuously reviewing our service and appreciate all feedback. Thanks again. Kay

Posted 9 years ago

“Highly recommended, safe was delivered and professionally installed within 2 days of my initial order, great communications, phoned me twice on way with delivery.”

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Posted 9 years ago

Our pleasure Dave! We had the safe in stock and we had an installation team in the area already so it was perfect timing. Thanks for leaving feedback, its much appreciated.

Posted 9 years ago

“The service we received from 'Total Safes was very good indeed and the key safe we ordered arrived the following day. The key safe itself was not, perhaps, as strongly constructed as we would have liked, having just been burgled, but probably strong enough to deter most burglars.”

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Posted 9 years ago

Thanks very much for your feedback Derek. We do have key safes available that are more robust and a higher security level than the product you ordered (but they do cost more). If you would prefer to exchange it for a higher security model please give us a call and we will action that quickly for you.

Posted 9 years ago

“Quick delivery and well packaged”

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Posted 9 years ago

Glad you're pleased. Thank you for taking the time to leave feedback :)

Posted 9 years ago

“The safe was dusty and got lots of scratches and rusty marks. Disappointing.”

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Posted 9 years ago

Hi Freddy, we have tried to contact you numerous times via email and telephone without success. The key box is a budget model but it certainly shouldn't have 'rust marks' or 'scratches' so we are very keen to resolve this. Please get in touch :)

Posted 9 years ago

“Very efficient and friendly service”

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Posted 9 years ago

We do aim to please. Thanks for your rating Dave. All the best for an efficient and friendly 2015 :)

Posted 9 years ago

“Good price, very helpful on delivery”

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Posted 9 years ago

Very glad to be of service Peter. Happy New Year from all at Total Safes.

Posted 9 years ago

“Good price and prompt delivery. Efficient.”

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Posted 10 years ago

Pleasant transaction. Fantastic customer. Hope you visit us again soon :) Many thanks, Total Safes.

Posted 10 years ago

Total Safes is rated 4.8 based on 228 reviews