Total Safes Reviews

Name: Total Safes
Address: 25 Addington Street, Manchester
Rating: 4.77

4.8 Rating 228 Reviews

96 %

of reviewers recommend Total Safes

Company Reviews

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Phone:

0161 819 6888

Email:

info@totalsafes.co.uk

Location:

25 Addington Street
Manchester
M4 5EU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service received, friendly and customer focused business”

Helpful Report

Posted 10 years ago

Thanks for the great feedback David :)

Posted 10 years ago

“Very good value safe for the money, speedy delivery, thoroughly recommend this product and company, many thanks”

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Posted 10 years ago

That's a really popular safe. We're so glad you are happy with your purchase. Thanks for rating us :)

Posted 10 years ago

“Speedy delivery and easy ordering. Many thanks”

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Posted 10 years ago

Glad you're pleased with the service Sara and big thanks for leaving us a review :)

Posted 10 years ago

“the service was easy to order and straight forward i was a bit annoyed when i was told on the phone the item was in stock however i ordered it and then had an email saying it would be delivered in about two weeks as it was out of stock”

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Posted 10 years ago

Hi Darren, Many thanks for taking the time to leave a rating and comments. I'm sorry if you were told the colour that you ordered was a stock item. It is only the anthracite grey that is kept in stock and all other colours are made to order so have a lead time of 10-15 working days. The Secured By Design postbox is very popular and we are aware we need to try to improve the lead time for other colours where possible. The product page does state the accurate lead times but perhaps we need to make it clearer. I will also ensure staff take extra special care when quoting lead times over the phone. It's feedback such as this which helps us improve so thank you for your time and have a great Easter break! Kind regards, Kay

Posted 10 years ago

“Very satisfied with first rate service. Product delivered on time. We were kept informed of order and delivery times via email. would definitely use this company again .”

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Posted 10 years ago

Many thanks for taking the time to write a review Graham. Very glad to be of service. Have a great day! :)

Posted 10 years ago

“Excellent service, goods delivered on time.”

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Posted 10 years ago

Many thanks for taking the time to leave feedback :)

Posted 10 years ago

“Good Quality Safe & Fast Delivery.”

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Posted 10 years ago

WoW! Thanks so much for taking the time to leave such kind feedback. Hope to see you again in the future :)

Posted 10 years ago

“I emailed a number of questions over a period of a couple of months and had very helpful and fast response answers. The delivery and installation went perfectly and the two men were very helpful, polite and efficient. Fully recomended.”

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Posted 10 years ago

“Also good fast delivery.”

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Posted 10 years ago

“Excellent service. Both with ordering and delivery.”

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Posted 10 years ago

“Delivery man was very helpful, wheeled the safe to where we wanted it even though it was suppose to be curb side delivery only. Only complaint was - there was no definite time slot for delivery, so we were prepared to wait in all day, but it came nice and early - so very happy....”

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Posted 10 years ago

“Good website quick delivery”

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Posted 10 years ago

“I recently purchase the”

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Posted 10 years ago

“The convenience of online shopping is sometimes outweighed by requests such as this to complete a survey, even if one has made only a single purchase and is not likely to need the supplier's services again. Why is this necessary? If I buy from a shop, I pay and that's it. I am not then asked to rate their service, although I would go back to them if I had a problem with the actual purchase, or the level of service. Yes, I can ignore the request, but if I do, I feel as though I am being unhelpful. This does not happen if I buy from a retail outlet.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave a review. The last thing we want to do is cause offence or inconvenience to our customers by requesting feedback and there is no obligation at all to complete a review. Seeking feedback is something all businesses do to stand out, provide reassurance to future potential shoppers and improve their product and service. Outlets with a physical location may pop a review form into your shopping bag or print a request on the receipts. Online businesses do not meet the customer face to face so we can only use electronic means to send a polite request. The review request is the only time we contact our customers following the usual order transactional communications (unless you sign up to receive our newsletter). Many thanks again for taking the time to share your views. We'll have to have a think about how we can ensure customers don't feel obliged with our requests in future. Many thanks, Kay

Posted 10 years ago

“The safe & service was very good, But it would have been nice if the safe was covered with something as i did not want it on full display telling all my neigbours that i have a SAFE !!!!”

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Posted 11 years ago

Many thanks for your feedback. Our engineers will receive reminders that dust sheets are to be used when transporting the safe from the delivery van/wagon into residential properties.

Posted 11 years ago

“I was very satisfied with the experience of choosing a safe and its installation by Total Safes. It was all done very quickly and in an extremely efficient way.”

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Posted 11 years ago

“Brilliant little gadget! Well pleased!”

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Posted 11 years ago

“Ideal for taking my dogs out on my own especially now the dark nights have arrived. Easy to use and looks very good on my key ring.”

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Posted 11 years ago

“good communication and good product.”

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Posted 11 years ago

“only one complaint I asked for a green one & got a pink one.”

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Posted 11 years ago

Hi Anna, Sorry you got a different colour to the one you asked for. When we offered colour choices on the charm alarm giveaway it did state we could not guaranteed you would receive your preferred colour but we would try. Thanks for your feedback and hope you don't have reason to use your personal alarm ;)

Posted 11 years ago

Total Safes is rated 4.8 based on 228 reviews