TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,861 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1) My first order went missing. Tracking showed it as passing through Atlanta - I live near to Savannah - then it disappeared. 2) Second order was incorrectly addressed. Replacement order turned up with a label partly obscuring my address. The following day the other order turned up! I wrote to support but have not heard anything back for two weeks. After prepping and spraying two areas of my car, one on the left rear, one on the rear passenger door, I noticed the first area running, as if the paint was too thin. There was no literature with either delivery, so research online had estimated best temperatures for spraying to be below 80 degrees, with humidity of less then 75% which it was at the time of spraying. Having finally got someone from tec. to call me, I was told humidity less than 60% and temp around 70F was best. This morning in Georgia, the temp. at 8 am was 80F and the humidity was 98%! Stop selling this paint in Georgia.”

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Posted 3 years ago

“I received my order timely and due to an accident that totaled the vehicle requiring touch up, I was able to return the product no longer needed with exceptional help from Mary with amazing customer service. Thank You”

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Posted 3 years ago

“Had a bit of an issue with your site not recognizing my login info - twice. Finally got in, however.”

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Posted 3 years ago

“Easy to use website. Found my matching color with just a couple of clicks.”

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Posted 3 years ago

“So far the purchase experience has been top notch! Very thorough.”

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Posted 3 years ago

“I've ordered paint from you before and was super pleased with the match and quality of the materials- customer for life.”

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Posted 3 years ago

“Excellent Customer Service!”

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Posted 3 years ago

“A little more model year/paint code guidance would be nice for the regular consumer.”

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Posted 3 years ago

“Nice to get paint that matches. Very convenient. Just a bit pricey though.”

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Posted 3 years ago

“I followed all the steps to the last step, Mid-Coat before the Clearcoat. I did 2 layers of mid-coat and waited till the following morning to do the 3rd needed coat. Well the paint had dried in the applicator even though it was closed fully, so when I went to finish up the 3rd coat, I didn't know the paint would not come out and it ruined all the work I had done :( Lana Stevenson How do I remove what I have done and start again, I am so upset!!!!”

Helpful Report

Posted 3 years ago

I am sorry to hear that Lana! An agent will follow up via email, please keep an eye out for a message from help@touchupdirect.com!

Posted 3 years ago

“This is the second time I have used TouchUpDirect! The first for an Arctic Silver BMW Z3 and for a small touch-up Dakkar Gelb II BMW Z3. I tried the "name brands" products before and they are slightly off. The products provided are spot on the first time, their customer service is wonderfully old school caring about their customers. If, I need a color this is my go-to place now and in the future! Great Company!”

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Posted 3 years ago

“Looking forward to receiving the paint soon.”

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Posted 3 years ago

“Nothing special. Nothing exceptional. Just ordered my paint.”

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Posted 3 years ago

“Great site for hard to find paint options”

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Posted 3 years ago

“I found the site easy to get the color I wanted, complete kit, easy to maneuver, and the pricing was good. I am looking forward to having the correct color Orange for my KIA GTS.”

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Posted 3 years ago

“Excellent site, easy to use. One thing caused me some confusion though. The list of choices seem to highlight 3 of the 4 choices. The 'price/add to cart button' is shown in bright blue for the first 3 choices but just the paint price/add to cart' button is the same color as the white background. This made me think it was not available and could not be selected. I was frustrated a bit but clicked it anyway and it added the item to the cart. I was surprised and glad it worked. Also the site sates clear coat is required for just the paint. No reason was noted. Since I am touching up a area that is not exposed to the elements I see no need to buy the clear coat. The above concerns make me feel compelled to buy something I do not need.”

TouchUpDirect 5 star review on 5th June 2021

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Posted 3 years ago

“The item I needed was easy to find. The check out was also easy. It shipped the same day.”

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Posted 3 years ago

“I found exactly what I was looking for and am grateful for the free shipping which the other vendors I looked at did not offer but when they added shipping it cost more than getting the product they Touch-up Direct.”

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Posted 3 years ago

“I had trouble finding what I needed online, so I called. The representative was very helpful, and I got my order placed.”

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Posted 3 years ago

“Easy to find info. Got what I needed. Will be shopping here again!”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,861 reviews