TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Help me get color and order the right amount”

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Posted 4 years ago

“It's excellent color match.”

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Posted 4 years ago

“It seemed to be a very long system when I had all of the necessary color codes. CCR”

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Posted 4 years ago

“Great product.”

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Posted 4 years ago

“Great job.”

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Posted 4 years ago

“Ok had an issue with the pin however I was contacted very quickly and was informed I would receive a replacement to rectify the problem. Good communication.”

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Posted 4 years ago

“Aby has been great communicating”

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Posted 4 years ago

“Easy site to navigate. Great payment options. Very happy that TouchUpDirect had the paint for my 41 year old MGB. Thank you guys. Can't wait to make this 'old girl' sing. Catherine”

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Posted 4 years ago

“Shopping experience was simple.”

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Posted 4 years ago

“took 5 phone calls and outrageous hod times to answer simple question finally got a helpful tech to help you got my address wrong saying 'ford' park ave not "4" park ave. and etc. I was told problems were due to technical problems which i don't believe you need to address these issues!”

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Posted 4 years ago

“I paid extra to have it delivered earlier. What you didn't say was how long it would take to ship it out. Response to my question was answered by saying it shipped (the second time I sent a question). Touch up pens are basically a one time use because the tips dry out after the first time they are used (covers don't seal it the air). The color was a very good match!”

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Posted 4 years ago

“James, The replacement paint is better than the first one, but still darker than original paint on car. I will use it sparingly and purchase oem paint from Toyota. I will not recommend Touchup company and will not order from you in the future. Don Trammel”

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Posted 4 years ago

“So far so good.. very easy and prices!”

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Posted 4 years ago

“The pricing and instructions are right on point. I ordered a full kit and the primer pen was not starting. I had sent a message to this effect and had a replacement on the way, no questions asked, within a couple of hours. Everything in the first order as well as the replacement was packaged very well. If I need this type of product in the future this is where I'm coming! Great job! The shipping time was longer by my choice.”

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Posted 4 years ago

“Horrible product. Do not use spray cans. You are better off going to someone with the right equipment. I prepped the surface as instructed. The primer went on just fine. That is where I should have ended. Then came the color coat. The sprayer barely allowed any paint to come out. It started coming out in splotches. I could not clear the sprayer, so I had to pull the sprayer off the paint color and use the nozzle from the primer can. Because it was so blotchy, I had to do 5 coats. After the clearcoat, it is as rough as sandpaper. The color is not smooth at all. It looks even worse from a distance. Luckily it is along the top edge of the outer part of my truck bed. I am going to just put bed liner on the area that was painted. A total mess.”

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Posted 4 years ago

“seemed to be easy to find paint codes and order products”

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Posted 4 years ago

“First off the color you sent me was wrong! And then you tried to blame it on me wondering if I gave you the wrong paint code. Also saying the colors you have on line don’t match the color codes🤷‍♂️ But you did send (Hopefully) the right color. (Thanks) Also I was told I would receive it on Friday the 25th. Guess what? That didn’t happen. So now my project sets and waits. I’m a little disappointed ☹️”

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Posted 4 years ago

“Fast and easy to order from”

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Posted 4 years ago

“New site found while surfing the web.”

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Posted 4 years ago

“It's quick and reliable”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews