TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The color doesn’t match even after clear coat and when I went to do another coat it began to make a cracking pattern”

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(Jeep) - Posted 4 years ago

“The paint was too dark and did not blend well”

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(Jeep) - Posted 4 years ago

“Very good customer service but some problem with delivery. The color do not perfect fit .I bought for my Subaru and color is darker then original.”

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Posted 4 years ago

“Marker didn't work very well. It oozed out when I didn't want it to and didn't come out at all when I needed it to. The marker feels like it still has paint in it but nothing comes out.”

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(Jeep) - Posted 4 years ago

“I need more support for my order until I get it. I have placed an order on 31 July but I haven't get it up to now, the reason from your side that was wrong address but I have used same address for another shop, I got my order within 4 days from my order... Hope it's only my bad luck and not the practice of your company”

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Posted 4 years ago

“There is nothing that replaces human communication, you seem to not have a contact number to discuss issues with your product, if there was one I would move forward and purchase your product, but since you appear to lack this super important choice, I am going to have to go to another manufacturer. Feel free to call me at 516-398-6451. Bill”

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Posted 4 years ago

“The flat black had a sheen to it. Stands out on the bumper like a sore thumb.”

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(Jeep) - Posted 4 years ago

“Customer Service?? If you really want business and a review at all, you should allow a potential customer to create an account. I've tried 6 times using the required number of letters and numbers but your system continues to reject my efforts. Feel free to contact me when you wake up on monday. Meanwhile I'll shop elsewhere with a company that works weekends. Lew Russo 708.217.2991”

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Posted 4 years ago

“Different shade. Sticks out like nail polish”

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(Jeep) - Posted 4 years ago

“The product ordered was not advertised as "not in stock" and shipping delays are not what custom orders are made of. The payment was processed prior to advising me of the delay previously mentioned.”

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Posted 4 years ago

“POOR DELIVERY, TOOK 13 DAYS TO RECEIVE, NEEDED FOR TOUCHUP PRIOR TO CAR SHOW, SHOW UP AFTER SHOW, TOOK 3 DAYS TO GET ANSWER ON MY EMAILS INQUIRING ABOUT MY ORDER.”

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Posted 4 years ago

“I paid for 2-5 day and got 10 day instead. Sucks when you pay extra for something to get here faster but they don’t come through . Thanks”

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Posted 4 years ago

“Got my order today ..my 2011 harley Davidson is chrome yellow...I received pens marked chrome yellow but paint is yellow and don't match,,,pen tips are not soft...buy the bottles instead..”

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Posted 4 years ago

“Got my order today my 2011 Harley Davidson fatboy is chrome yellow,,,paint pens are marked chrome yellow but does not match...it is to yellow and don't match,,pen tip is not the best..buy the little bottles instead.”

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Posted 4 years ago

“Paint did not match very well”

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(Jeep) - Posted 4 years ago

“Tried to call customer service. System ignored my selection when prompted. Dial 1 for new order. Then asked again and again. Not good when your phone system doesn't forward your customer.”

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Posted 4 years ago

“It’s been almost 3 weeks and still haven’t received my paint.”

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(Jeep) - Posted 4 years ago

“Placed an order a week ago, it hasn't shipped and no one answers thinking this is a scam”

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Posted 4 years ago

“The color was good. Overall, the product Was not what I expected. Using paint pens was not the way to go. The nick on my vehicle was on an edge and the pens made it very difficult to apply. Now it just looks awful.”

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(Jeep) - Posted 4 years ago

“You guys said 2-3 days shipping and it’s been a week and a half”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews