TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was extremely satisfied with details from beginning to ending. I have always been hesitant of using "touch up paint" because there would be a 99% chance that it would not be a perfect math. You gave me a 100% guarantee "of it matching so I knew I had found the right source for "a quality product" that assured me the of peace of mind that will restore those minor nicks and scratches, and my car will be as beautiful again as the day I purchased it. Thanks guys for your hard work and dedication to serving people who will not accept anything less than the best "products and guarantee for our cars.”

Helpful Report

Posted 5 years ago

Hi Wilton, Thank you for taking the time to write such a detailed review. I'm thrilled to hear that your experience was so great. It's certainly is our goal, and it's great to hear when we get it just right. I'll be sure to spread this review on to the rest of our team. Please let us know if there is anything else we can do. - Lonnie T.

Posted 5 years ago

“There shopping experience was excellent. Hopefully the products will be the same!!”

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Posted 5 years ago

“Easy to order”

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Posted 5 years ago

“Service is great.”

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Posted 5 years ago

“easy website to work with thanks”

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Posted 5 years ago

“It was easy to get around. Everything was well written and directed”

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Posted 5 years ago

“Great Pricing, Detailed descriptions to make buying easy and the easiest checkout process, ever. Can't wait to recieve my product and get my Jeep Spiffed up!”

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Posted 5 years ago

“Easy to locate the color and order, website easy to navigate.”

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Posted 5 years ago

“For the most part I was pleased w/Touch up Direct. The color match was good. The directions were thorough and understandable. The only problem I had was a gummy, tacky problem w/the second application I did in one spot. I didn't understand what the issue was but removed the first application and reapplied. That time it worked well. Good, easy product to use!”

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Posted 5 years ago

“This company is the only one I could find that had the color I was looking for. The price was reasonable, the items offered were the best I found, and they were exceptional in helping and fulfilling my order. I recommend these guys to anyone looking for a good and correct product to paint their car.”

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Posted 5 years ago

“Paint is perfect, customer service good. No complaints.”

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Posted 5 years ago

“Just GREAT!”

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Posted 5 years ago

“So far the ordering process has been excellent with lots of communication.”

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Posted 5 years ago

“Web site was easy to work with. Haven't gotten my paint yet. Will write back after trying it.”

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Posted 5 years ago

“Your team member was very helpful in getting the color I needed the chevy dealer here could not figure out how to get the color I needed”

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Posted 5 years ago

“Getting order in your product was fine don't worry about not getting a five-star I never give anybody a five-star cuz everybody can improve somewhere”

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Posted 5 years ago

“paint orders are promptly shipped, ordered several times and paint has always matched. easy to use website and price is good”

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Posted 5 years ago

“Always a pleasure”

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Posted 5 years ago

“This company is all about service and will go above and beyond to satisfy you. Paint quality was very good, easy to order and Sam was a fantastic help and very quick to respond. They had my back and I will most definitely use them again. Thank you!”

Helpful Report

Posted 5 years ago

Hi Ryan, Thank you for the feedback. Sam is truly awesome, and we are grateful she's on our team. Let us know if there's anything else we can for you. - Lonnie T.

Posted 5 years ago

“When I recieved my order the cap was not tight and the paint was all over everthing. It didn't leak that much paint but it was sure a mess. If you could correct this problem with your shipping/packing everything would be great.”

Helpful Report

Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews