TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great place”

Helpful Report

Posted 4 years ago

“They sent entirely the wrong color and I threw it away. What a waste of money!”

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(Jeep) - Posted 4 years ago

Hello, I'm sorry to hear the color didn't match. This can happen, but we can almost always easily solve a color match issue. Is there any reason why you threw the product away without contacting us first? We have a Color Match Guarantee that protects all of our customers from this very issue. Our support staff are very friendly and always willing to help our customers through a problem. They can be reached by emailing help@touchupdirect.com. Thanks, Lonnie T.

Posted 4 years ago

“Ordering was easy and concise. I like that I could use PayPal. Thank you”

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Posted 4 years ago

“My order was delivered on time. Thanks!!”

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Posted 4 years ago

“Very well pleased from getting my order in a very reasonable time frame. Answered all my questions and they went well and beyond for those questions I asked. Directions were very understandable. So thanks and I will recommend TouchUpDirect to everyone I know. Thanks Ralph”

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Posted 4 years ago

“The paint was a perfect match to my car. I had trouble with the application version I ordered and emailed customer service. They answered within 24 hours and offered to ship me a different version, no hassle! Amazing product and couldn’t ask for better customer service. I will be a returning customer and recommend them to family and friends.”

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Posted 4 years ago

“This Company has Very good service and always has the correct paint”

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Posted 4 years ago

“Great Customer service”

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Posted 4 years ago

“Easy to find on the web and very easy to navigate the site.”

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Posted 4 years ago

“I have not received product yet”

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Posted 4 years ago

“I am expecting paint that matches perfectly and a fan spray head that applies evenly. If I find those attributes once I receive and use the product I will be very happy indeed.”

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Posted 4 years ago

“Order was on time and in good condition.”

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Posted 4 years ago

“Good product, works great”

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Posted 4 years ago

“They have a detailed search engine for all cars and colors.”

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Posted 4 years ago

“Simple and quick!”

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Posted 4 years ago

“So far excellent response!”

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Posted 4 years ago

“so far seems like a great company that cares about the customer very happy with that”

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Posted 4 years ago

“Easy to find the perfect kit for my needs, and at a good price.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Very helpful on replacing a lost order and very good customer service”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews