TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

Tell us how TouchUpDirect made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering process was simple and quick and most importantly, they had the correct color in several forms. This was the only place we could find that had the color in a spray and not just a scratch pen! Cannot wait to receive the product and get my spot fixed!”

Helpful Report

Posted 3 years ago

“Excellent product easy navigation of site for shopping my needs.”

Helpful Report

Posted 3 years ago

“I really liked the concept of the product. I ordered some paint with the clear coat. The clear coat applicator was working fine. The paint applicator was not working. The paint was dry and I had to flip the head back in the opposite direction to get the paint out. As a result, it did not cover and I had a mess. I would not recommend the product if you get a dried out paint container.”

Helpful Report

Posted 3 years ago

“Horrible. They sent the wrong paint. I ordered a BMW jet black and got a MATTE BLACK. Had to redo the car with paint from another company. Please, beware!”

Helpful Report

Posted 3 years ago

“Having a customer service contact such as Cornwallis is my kinda business!”

Helpful Report

Posted 3 years ago

“so far every thing went well”

Helpful Report

Posted 3 years ago

“I was surprised to learn that I may need Clearcoat for after touchup and Primer if the scratch is deep enough to expose the metal. I only learned this information from the TouchUpDirect website. So glad I came upon this company and the complete touchup kit I need to repair the paint on my truck.”

Helpful Report

Posted 3 years ago

“Very pleasant guy on the phone..I recommended you site to a friend..thank you..I’m waiting for my kit..😊😊”

Helpful Report

Posted 3 years ago

“Very good and responsive. Thanks”

Helpful Report

Posted 3 years ago

“Great selection of OEM colors, competitive prices, and FAST service.”

Helpful Report

Posted 3 years ago

“Ordering was easy!”

Helpful Report

Posted 3 years ago

“Easy to search and order, my purchase arrived within 7 days, simple basic instructions and my fender touch up turned out okay … additional buffing required to match the sheen but it turned out great.”

Helpful Report

Posted 3 years ago

“It was easy to find. To read. Asked the right questions, and I understood what I was getting. Price, a little high. But I ordered what I needed. And when I gets here I will attempt to fix my car. I hope the instructions are reliably.”

Helpful Report

Posted 3 years ago

“Excellent response to my request.”

Helpful Report

Posted 3 years ago

“Ian helped me with my order in a very professional and friendly manner. Thanks Ian for answering all my questions and ensuring my order was being processed on time.”

Helpful Report

Posted 3 years ago

“easy ordering”

Helpful Report

Posted 3 years ago

“Sweet service!”

Helpful Report

Posted 3 years ago

“So far so good and had what I needed.”

Helpful Report

Posted 3 years ago

“1) My first order went missing. Tracking showed it as passing through Atlanta - I live near to Savannah - then it disappeared. 2) Second order was incorrectly addressed. Replacement order turned up with a label partly obscuring my address. The following day the other order turned up! I wrote to support but have not heard anything back for two weeks. After prepping and spraying two areas of my car, one on the left rear, one on the rear passenger door, I noticed the first area running, as if the paint was too thin. There was no literature with either delivery, so research online had estimated best temperatures for spraying to be below 80 degrees, with humidity of less then 75% which it was at the time of spraying. Having finally got someone from tec. to call me, I was told humidity less than 60% and temp around 70F was best. This morning in Georgia, the temp. at 8 am was 80F and the humidity was 98%! Stop selling this paint in Georgia.”

Helpful Report

Posted 3 years ago

“I received my order timely and due to an accident that totaled the vehicle requiring touch up, I was able to return the product no longer needed with exceptional help from Mary with amazing customer service. Thank You”

Helpful Report

Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews