TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just hope the color matches the car”

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Posted 4 years ago

“Easy to maneuver around the site to find what I was look for”

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Posted 4 years ago

“I had a very old Jeep from 1997 and the paint was perfectly color matched and went on well. Would recommend”

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(Jeep) - Posted 4 years ago

“Ordering was easy. Had car type, year and color on file. Looking forward to seeing results.”

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Posted 4 years ago

“The ordering was easy. Let’s wait to see the product match!!!”

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Posted 4 years ago

“Easy to navigate website, easy to find and match color needed and great check out options.”

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Posted 4 years ago

“Haven't seen the product delivered yet.”

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Posted 4 years ago

“I ordered a paint kit not realizing TouchUpDirectwas not a Canadian business. I cancelled the order within an hour. The cancellation was handled in a professional manner. Excellent public relations...”

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Posted 4 years ago

“customer service is great, still waiting for correct paint to arrive, they were in contact with me to be sure I got the correct color for my vehicle”

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Posted 4 years ago

“Excellent! Just what I needed to effect the repair.”

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(Jeep) - Posted 4 years ago

“Mary was polite, professional and responsive. Unfortunately my product still hasn’t arrived so I can’t comment on that”

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Posted 4 years ago

“Great technical service.”

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Posted 4 years ago

“Great coverage. Fast and helpful customer service.”

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Posted 4 years ago

“My last order was an exact match on my truck, Easy to use web site with all the info you need.”

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Posted 4 years ago

“Have wait until I get my order and use it on my new 2020 FORD Titanium Escape Hybrid. Desert Gold.”

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Posted 4 years ago

“Great customer service! I ordered the wrong color, and they offered to send me the correct color for no extra cost. I received my products promptly and I am a very satisfied customer!!”

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Posted 4 years ago

“Looked all over the internet for the paint product I needed and finally found it on TouchUpDirect. Good prices and the item is currently on the way the day after I ordered it.”

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Posted 4 years ago

“Color match is excellent. That is as far as quality goes. Durability of the paint and clear coat is terrible. Blending the clear coat with the cars original clear coat is impossible. If you even approach the finish with a professional buffing machine you will strip off both clear coat and paint. Their product in only useful if trying to cover up a scratch on a beater or in a non visible area.”

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Posted 4 years ago

“The good of it was someone got right back to me, so I gave 2 stars. The bad was that there was no help at all with the paint code. I have a 2014 HONDA CB1100 and needed some touch up paint. You don't have that bike listed in your data base. I made contact with your rep and said don't know, cant help you. So I went to another supplier of touch up paint and they had it in their data base, but asked me to double check the paint code. I told them I didn't know where to look, and they replied that HONDA motorcycles have the paint code under the seat and to the rear of the bike. There it was. So I spent $65 on a kit with them. With just a little bit of work (research) you guys could have made the sale. I have 3 bikes, 5 jet skies, 4 cars and a truck. Future sales are also out.”

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Posted 4 years ago

“Mary Jean was courteous, knowledgeable and very helpful. Got the product as advertised and very satisfied with it.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews