TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,861 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is there to respond quickly on order issued”

Helpful Report

Posted 3 years ago

“I was happy to find the paint that I needed along with the option to purchase the clear coat in a package. My only disappointment is the lead time to get the paint delivered. I was hoping to have it early next week but the 14 days will not get it here as quickly as I had hoped.”

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Posted 3 years ago

“It seemed to be easy enough, now if I get the correct product, it will be excellent.”

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Posted 3 years ago

“Website is user friendly!”

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Posted 3 years ago

“This company is amazing. Their communication skills and the way they value their customer is as professional as any I’ve worked with. Keep it up y’all!”

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Posted 3 years ago

“Tried 3 other well known automotive “Touch Up” paint companies only to find that they no longer produce the colors for my 1996 F150. Went to Touch Up Direct and found EVERYTHING I needed for my truck! Thanks to who still care about the people trying to keep our old trucks going to car shows!”

TouchUpDirect 5 star review on 2nd June 2021

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Posted 3 years ago

“it's been 11 days since I ordered from you. I am still waiting for my package. Come on, what age are we in?”

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Posted 3 years ago

“I have a hearing problem and had a rough time hearing to order taker”

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Posted 3 years ago

“website very easy to use.”

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Posted 3 years ago

“It was an easy website to navigate.”

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Posted 3 years ago

“I was able to find my exact color at a reasonable price. nice Webb page.”

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Posted 3 years ago

“The product is very good just need to be patient waiting for it.”

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Posted 3 years ago

“I have used this company before and their products are spot on. Website walks you through the process of selecting the exact match.”

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Posted 3 years ago

“As you can see with the previous reviews here there are problems with the pen applier product. It bubbles at the base and wastes all of the paint. The quib even feel out of one of the three pens that were sent. This is true regardless of temperature, shaking, and pressure. Two-stars since they at least bothered to reply to an inquiry, but wanted to have the product sent back at my cost. Use another company or method.”

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Posted 3 years ago

Yikes! This definitely isn't okay, I can go ahead and have a refund issued without returning the defective product. Can you please provide me with an order number or email, if not you can call or submit a request to Sam. I will take care of you. Thanks!

Posted 3 years ago

“Ordering the right product was easy via the internet. By the way, more information about the product choices and application procedures are available on their website as opposed to Amazon's which is very helpful for someone not versed in paint touchup.”

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Posted 3 years ago

“My touch up paint matched my car perfectly!!!!!!!”

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Posted 3 years ago

“had the color that was needed”

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Posted 3 years ago

“web site easy to look things up.”

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Posted 3 years ago

“Was super easy to do”

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Posted 3 years ago

“I found the customer service to be exceptional. They were prompt to work out a delivery problem and were very kind and professional.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,861 reviews