TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing!! great product gets the job done~”

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Posted 4 years ago

“very informative. easy to find the item needed. thank you”

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Posted 4 years ago

“It came out perfect !!!”

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Posted 4 years ago

“These people make really good products. The color match was pretty spot on and it got to me in a reasonable amount of time. Will definitely order from them again.”

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Posted 4 years ago

“Super easy web site, very user friendly for us old duffers.”

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Posted 4 years ago

“I hope I will be pleased with your product. The online experience was good but a little confusing in choosing options but there were so many I guess I understand.”

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Posted 4 years ago

“Easy to find and use”

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Posted 4 years ago

“Website was excellent and let me know exactly what I needed to fix my scratched bumper.”

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Posted 4 years ago

“Finding and ordering the paint was a very simple process 👍”

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Posted 4 years ago

“The website was such an ease to find the right paint for my car and purchase.”

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Posted 4 years ago

“I am very happy that you guys had the paint I needed in an aerosol very nice”

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Posted 4 years ago

“I had some old deep scratches on my 2014 Cadillac that I wanted to finally take care of. I went to a paint shop and they priced it at $500, but wanted me to paint my whole car for several thousand dollars to make sure the hood didn't stand out. I am in grad school (and have a wife and kids) and don't have $500 let alone several thousand dollars to fix a few scratches so I had to look at alternatives. Touch up direct came highly recommended to me by my wife's coworker. At like $40ish dollars it seemed like a good bet, and if it didn't work out then I could keep putting the repair off without being down much more. I got the pen/brush combo with primer and clear coat. I really didn't like using the pen because like most paint markers it's sort of hard to stay consistent with how much liquid you are applying. The brush is great, but hard to use on thin scratches. We sort of had to mix and match how we used both the pen and brush, and I think by the end we were doing ok. The primer and paint went in easy, but we had a little trouble with the clear coat being a bit globby (probably because a black car in the sun dries everything out quick). Ultimately, I'm really happy with the purchase. The paint was a quality match as far as I can tell. We didn't have much trouble applying everything (other then the pen sometimes being weird). The cost was great, and I think that from a financial perspective I absolutely spent less then 10% the price of repainting the hood and I got much more then a 10% return. The shipping took like 10 days when I payed for 2-5, but that's USPSs fault and I received a refund for the shipping cost. Ik unsure about durability. Ultimately, I think for the price this was a great pickup, and is great for minor cosmetic repair. It is certainly not a perfect fix, as the scratches are still sort of evident if you look for them, but I feel much much better about the scratches and can find a more permanent solution when finances permit. My only real tips are keep your car cool so that layers dont instant dry and glob a tiny bit, and make sure to clean your car thoroughly because it's easy to get dust into the paint (we quickly realized and have to do some cleaning).”

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Posted 4 years ago

Thank you for taking the time to provide such a thorough and honest review. Your feedback will help others, and in my opinion, it's what leaving a review is all about. I'm thrilled to hear that your experience went well. Please feel free to reach out if you need anything else. - Lonnie T.

Posted 4 years ago

“Easy website to maneuver, easily found what I was looking for, and I have zero experience with painting.”

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Posted 4 years ago

“It’s been almost 3 weeks and still haven’t received my paint.”

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(Jeep) - Posted 4 years ago

“Haven't received my order yet, but sure are keeping me informed...Thanks for up-date...”

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Posted 4 years ago

“The site was very easy to use. The order I placed was not what I needed (my mistake) and worked with Sam in customer service who was very kind and friendly and was able to quickly cancel my order before it was shipped and process my refund. She was very quick to respond to my emails.”

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Posted 4 years ago

“Easy to navigate website”

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Posted 4 years ago

“Excellent and professional follow-up with me after my order and questions about where my item was in transit.”

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Posted 4 years ago

“Good case for keeping it simple... THANKS!”

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Posted 4 years ago

“Nothing to say.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews