TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Color did not match and the pen gummed up after first coat. Was terrible.”

Helpful Report

(Jeep) - Posted 4 years ago

“Very fast shipping and very helpful when shipment got stuck in USPS system. Thanks”

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Posted 4 years ago

“Product good. Not an exact match. Close, rear bumper may not be too noticeable. As a former mechanic and body man, I know what I am doing. Price a little high but seems to be quality paints. For the price, they should supply more of the decreased pads which smelled like prep sol.”

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Posted 4 years ago

“Paint did not match very well”

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(Jeep) - Posted 4 years ago

“I ordered the wrong color and they were very accommodating to send out a replacement with the right color. Great service, great product!”

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Posted 4 years ago

“Easy to find color and ship”

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Posted 4 years ago

“The PDM matched my car. I am so happy with the paint. Lesson learned use the spray paint.”

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Posted 4 years ago

“Great products, outstanding customer service I have used them for two vehicles and HS d been totally pleased”

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Posted 4 years ago

“Easy to find my vehicle color, and get just the touch up paint I needed. Fast! Thank you.”

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Posted 4 years ago

“Touch up Direct was the only place I found definitive information and everything I needed. The ease of doing business was very good.”

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Posted 4 years ago

“The quality reputation is great. A "high end" body shop business in Simi Valley pointed me in the direction of your product. Even a Parts Manager at a Lexus dealership endorsed Touchup Direct.”

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Posted 4 years ago

“From placing my order to fulfillment of order, this company has been a pleasure to work with. Website is very easy to navigate and they timely delivered a great product. Had one interaction with customer service and the support was timely and efficient. Great company to work with, highly recommend.”

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Posted 4 years ago

“Excellent quality products and great service. Twice I had questions and received comprehensive voice and text replies that helped me resolve my questions.”

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Posted 4 years ago

“Tried to call customer service. System ignored my selection when prompted. Dial 1 for new order. Then asked again and again. Not good when your phone system doesn't forward your customer.”

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Posted 4 years ago

“Easy to see what product I would need for my scratched up car.”

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Posted 4 years ago

“First time working with them. Went smoothly”

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Posted 4 years ago

“Easy shopping experience and lots of choices.”

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Posted 4 years ago

“Tells where to look for the color on your car. And gives you a choice of what fits your needs”

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Posted 4 years ago

“1st time using this site it was easy and simple. Got a used truck and needed paint for a few places. Thanks if I ever need touch up paint I'll know where to go for good service.”

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Posted 4 years ago

“Color match was great but the pen didnt last more than a year, dried out or just stopped working even though I stored it tightly closed! Jim”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews