TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, so good -- hopefully making it very easy for me to fix my scrapes! Straightforward instructions on how to do it! Thanks!”

Helpful Report

Posted 5 years ago

“products are clearly advertised and shipping was fast”

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Posted 5 years ago

“Found everything is good with your products.”

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Posted 5 years ago

“Very easy to follow steps even for a senior”

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Posted 5 years ago

“Easy to use site”

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Posted 5 years ago

“They replaced the primer which came opened. But I have to say, the paint does not match. It is WAY too bright of a white and just sticks out.”

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Posted 5 years ago

Hi Lourie, Thank you for taking the time to provide feedback. I'm sorry to hear that your color did not match as expected. In most cases, our customer support team can correct these issues and send out a replacement color. When you have a moment, please reach out to them by emailing help@touchupdirect or by calling 855-600-8160. Thank you,

Posted 5 years ago

“Excellent service very easy”

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Posted 5 years ago

“Came in a short time. Would be good to include directions, though your website has them.”

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Posted 5 years ago

“I placed my 2nd order with your company about a week ago. I thought by choosing FedEx my shipment would arrive faster. After checking the tracking I saw it was still 5 days until delivery. I called your customer service number and spoke with James. Not only did he send out a new shipment to be delivered within 2 days, he also re-routed my original order back to your business. I thanked him profusely, but still had more questions so I ended up talking to him 2 more times the next day. He was professional, respectful, and kind while helping me. There are a lot of customer service representatives who could learn from his expertise. I cannot thank him enough for his help!!!”

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Posted 5 years ago

“Fast and simple ordering process.”

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Posted 5 years ago

“Will review again after receiving and using the product. Here's hoping I will give you a "Very Good" rating, thanks!”

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Posted 5 years ago

“The shopping experience was great. I just selected the make, model, year and color of my bike, all from drop downs. Based on the emails I've gotten, it shipped the same day--final test will be once it gets here, but so far, very impressed.”

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Posted 5 years ago

“Using your web site was a very pleasant experience.”

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Posted 5 years ago

“Had questions regarding paint matching and color codes. The response was quicker than I had expected. The order I had placed was verified that it had the correct color. Great customer service.”

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Posted 5 years ago

“Very easy to navigate and order the right product!”

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Posted 5 years ago

“Thought the price was a bit high.”

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Posted 5 years ago

“Great website that informs the buyer what’s needed to complete the repair.”

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Posted 5 years ago

“awaiting arrival of product”

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Posted 5 years ago

“I found the color I needed it ordered it. It was reasonably priced. Hopefully it will work. Won't know till I get it”

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Posted 5 years ago

“Short sweet and to the point! Thank you!”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews