TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use”

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Posted 4 years ago

“Easy to navigate.”

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Posted 4 years ago

“No comment”

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Posted 4 years ago

“Easy to navigate website, easy to order what I needed.”

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Posted 4 years ago

“I needed to get another color after my original order and Mary was extremely helpful and responded next day!”

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Posted 4 years ago

“Order process was quick and easy. Can't review the product until it's received, but so far so good”

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Posted 4 years ago

“It's great to deal with a wonderful company that is there to help you every time you have a question.”

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Posted 4 years ago

“Very helpful and provided the information I was looking for”

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Posted 4 years ago

“easy to order, waiting for product to see if I'm as pleased”

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Posted 4 years ago

“First and foremost, I appreciate the quick delivery of the product that I purchased. I will use your company & recommend it to others in any future needs. Thank You.”

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Posted 4 years ago

“Looking forward to taking care of a few "dings" on the Pearl! Thanks for your help and your website was very easy to navigate and making the purchase was simple.”

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Posted 4 years ago

“No one would answer,can’t even leave message. That worried me,because I ordered the wrong paint. I did get a answer back on a e-mail and that was was almost helpful. My question was do you have the paint in stock and just not listed. Never answered that. Now the have another order that isn’t right. Hope they get back to me. Don’t won’t to pay a. Restocking fee for nothing”

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Posted 4 years ago

“Excellent and easy to use color match online ordering procedure”

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Posted 4 years ago

“Unfortunately I can’t review the product because my order arrived damaged but customer service was great they took care of me very quickly. I’ll definitely order from them again in the future”

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Posted 4 years ago

“Spent $100 on a paint kit for my 2016 Honda Civic. I followed the instructions word for word and even the videos online. Once I finished and removed the masking tape, that paint did NOT match. Not even close. It was way brighter than my cars actual colour (orchid white pearl). And to top it all off, the clear coat didn’t even work. I even made sure to put one extra coat on there. There was no shine to the paint job whatsoever. It was completely matte. It sucks because per their website, you CANNOT return used products. So I’m basically s*#! Out of luck. Spent $100 on something that does not work as advertised. I really don’t recommend using them. Especially for a tri-coat paint job. Get it professionally done. That’s what I’m doing instead in a few days.”

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Posted 4 years ago

Hi Mike, I'm sorry to hear that your paint project didn't turn out as expected. I think that it's important to note that your color is VERY popular and we've been selling it for years with great success. I can assure you that great results are possible. That said, I'm sure we can figure out why your project didn't go so well. It's also very important to note that you're not out of luck. We offer a color match guarantee, and this policy is stated on our site, and this policy still covers your order. I see that you have already reached out to our support staff - they will reply back soon. I'm confident our team will assist with a timely resolution. Lonnie T.

Posted 4 years ago

“You made me happy.”

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Posted 4 years ago

“The shipping was fast but my primer and clear pen was not working properly. The primer was actually very dry. The black main coat of paint was excellent. I just need you guys to fix the other two please!”

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(Jeep) - Posted 4 years ago

“Was not the color advertised”

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(Jeep) - Posted 4 years ago

“Rapid and efficient response.”

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Posted 4 years ago

“Great experience with this company. Mary was so helpful and I will definitely be doing business with them in the future!”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews