TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your website is very user friendly - it took me no time at all to find the exact product I was looking for. Your customer service is great, my paint pencils arrived much sooner than I thought they would. Unfortunately the weather has been cold and I still haven't had a chance to use them.”

Helpful Report

Posted 3 years ago

“Bought a primer / paint / clear coat touch up kit. Primer was the consistency of molasses. Sticky / stringy. Paint pen worked good for about 10 minutes then stoped flowing. Shook the pen and the felt tip flew out... and paint too. So I touch up painted my ceiling, floor and the other car. Clearly an inferior product. I’d recommend against purchase. Emailed customer service and no response. Take the money and ran. Bad product, bad design, defective product, and no customer support. BUYERS BEWARE!!!!!!!!”

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Posted 3 years ago

“The paint color I ordered for electric blue has the wrong color code. Mine is U5 and something else was shipped to me. I have to pay to ship the item back to maybe get a refund.”

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Posted 3 years ago

“the product is great the color matched perfect and the applicator was exactly as they said and very easy to use . I will be using touch up direct for all my vehicles . The chips on the door of my 2019 jeep are totally gone now . I am very happy”

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Posted 3 years ago

“In all ways, TouchUpDirect seemingly makes everyone feel "all-inclusive". A very reliable business is one that levels with a customer & helps in all ways necessary to see to it that satisfaction is had by all.”

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Posted 3 years ago

“Rapid response. Easy to find what I needed.”

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Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“They helped me find all the products I need for my touch up. I would have done it wrong without the assist”

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Posted 3 years ago

“Website ordering was very easy to navigate and order the product I needed.”

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Posted 3 years ago

“Very easy to order. If the product is thei easy I’ll be a very satisfied customer!”

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Posted 3 years ago

“Your paint match was perfect. I did some minor damage to my BMW front bumper from hitting the cement blocks that are placed in many parking spots. Your directions were clear and precise. My amateur paint job came out great. Thank you for such a great product and service.”

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Posted 3 years ago

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Posted 3 years ago

“Didn't work for me, followed instructions and still got very poor result. I submitted support request and asked for a refund over a week ago and i am still waiting....”

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Posted 3 years ago

“Prompt service”

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Posted 3 years ago

“Hope the color match is better then your competition colorize. Wasted my money with them . let's hope your product is better.”

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Posted 3 years ago

“I inquired about my purchase and Ian responded very quickly and gave me the information that I needed. Great service.”

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Posted 3 years ago

“Lots of good information on the web site”

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Posted 3 years ago

“Let's start with the delivery. Why can't they use a better service??? They shipped my order from their CA location which is 50 miles from my delivery address. My package went to Northern CA and back for over a week until I finally got it. Delivery service sucks! The product was a fair match, but the clear coat just leaves a stain print in the paint. The small scratch I had looked better untouched than with their paint. Now I can notice the scratch more and the big mark from the clear coat. Save your money and take it your scratch to a body shop.”

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Posted 3 years ago

“East web site to navigate. Ordering the correct paint touch up was very easy.”

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Posted 3 years ago

“Lady was very helpful and friendly and very knowledgeable”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews