TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I needed! Quick ship”

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(Jeep) - Posted 4 years ago

“Hard to write a review before receiving the product, but purchase was easy”

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Posted 4 years ago

“The applicators are so stiff the paint won't flow to the tip. leaves steaks. Waste of money. Now looks worse than it did originally.”

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Posted 4 years ago

Hi Ronald, I'm sorry to hear about the issue with the product. The problem you are having definitely sounds odd. When you have a moment, please reach out to our support staff, I'm sure they can help with a timely resolution to the problem. Support can be reached by emailing Help@touchupdirect.com or by calling 855-600-8160 We look forward to serving you. Lonnie T.

Posted 4 years ago

“What a great company. Your product and customer service is terrific. Sam in customer service and your how to spray video made my job easier than I thought. Your Pearl White for my CrV is dead on. This $1500 estimate looks like the factory did it and for about $100 I'm delighted you had an alternative for me. You will always have me as a promoter and customer. Thanks for making doing business with you easy.”

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Posted 4 years ago

“great paint and great customer service. James always comes through quickly with all the right answers.”

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Posted 4 years ago

“What a great company. Your customer service and product stands above the rest. Sam in customer service was very helpful as was your how to spray video. Your instructions were easy and made me confident I could spray with confidence. Your Tri Color White Pearl is dead on! In a few days I'll use 1500 wet and dry sandpaper dry, polishing compound if needed and after a bit polish it. I'm delighted you can't tell from the original. Thank you for your help in this and for being so easy to do business with.”

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Posted 4 years ago

Hello Brian, Thank you for taking the time to write this thoughtful and detailed review. We genuinely appreciate it. I'm happy that Sam was able to assist with your questions, she is an outstanding support agent, and we are very proud she is representing our company. The work you did looks perfect; I can't tell what area was painted by looking at the photo! Great job. Please let us know if you need any further assistance. Lonnie T.

Posted 4 years ago

“Your customer service and product is great! Sam was very helpful as was your how to spray video. Your color is dead on! Thank you for making it easy to do business with you... You have a longer-term customer now.”

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Posted 4 years ago

“Super straight forward shopping experience and really fair pricing. No complaints here! :)”

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Posted 4 years ago

“When product is received and applied then we can review. So far good communication.”

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Posted 4 years ago

“Honda Black Forest Pearl was difficult to find, so happy you can help me. Thanks”

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Posted 4 years ago

“Touch up direct is in constant contact with your purchase status.”

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Posted 4 years ago

“Product arrived ahead of schedule and the color was spot on.”

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Posted 4 years ago

“Product is great and shipping quick”

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Posted 4 years ago

“Very easy to get the color needed. Thanks John.”

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Posted 4 years ago

“They asked me to confirm my order because I had ordered a week before. Most wouldn’t care and judge ship the order.”

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Posted 4 years ago

“Taupe grey metallic was a perfect match for my 2011 Malibu. Had one issue with a nozzle breaking (my fault entirely) called help desk and they sent a new can right away. Best shopping experience I've had in years.”