TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy to order what i need”

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Posted 3 years ago

“East to use website”

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Posted 3 years ago

“Easy to understand and order”

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Posted 3 years ago

“As soon as I receive and use the paint I will give a review”

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Posted 3 years ago

“Perfect match!”

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Posted 3 years ago

“My girlfriend bought one of the pen style sets containing primer, base, and clear coat. When I tried using them, they were very hard to use as the pen had to be depressed numerous times just to get the fluid to come out. When it did finally come out, it had to be blotted on with the uneven pen tip which made for a fairly messy paint chip repair. I ordered the paint brush style hoping it works a lot better than the pen.”

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Posted 3 years ago

“Quick shipping.Excellent product.This is my go to place for touch-up paint.My car,my wife's SUV,my motorcycle.Always a perfect match.Thanks!Brian in South Mountain,Ontario.”

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Posted 3 years ago

“Excellent shopping experience and so easy to find the color I needed for my make and model.”

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Posted 3 years ago

“It is Ok, I think.”

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Posted 3 years ago

“Ordering was very easy. I can’t wait for the paint to arrive!”

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Posted 3 years ago

“Easy ordering”

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Posted 3 years ago

“Easy to get what you need”

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Posted 3 years ago

“Just waiting for the product to fix some 'self inflicted' scratches.”

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Posted 3 years ago

“Communication is the key to success”

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Posted 3 years ago

“Shipped 40+ yr obscure old paint color within 3 days and free shipping was a bonus.”

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Posted 3 years ago

“Good website... it made it easy to figure out what I needed to order...”

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Posted 3 years ago

“I chose TouchUpDirect because they offer a paid upgrade that is supposed to get the product to the customer in 2-5 days. All they've managed to do in that time (and much more) is print a shipping label, but they seem to have all but declared victory. I get very slow, confused responses from them via email, which don't even admit there is a problem, and cannot reach a person there by phone - which is now their POLICY for incomplete orders. Shop elsewhere!”

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Posted 3 years ago

“I am giving their Customer Service 5 stars however, the touch up paint didn’t work for me as advertised and a prompt refund was issued. Thank you.”

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Posted 3 years ago

“Excellent and easy web site. All options are explained clearly and communication with customer is outstanding. Thank you”

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Posted 3 years ago

“Do not give your money to this company! I paid $33.95 for a can of spray paint. I was given a USPS tracking number. When I tried to track it, the package didn’t exist. Then they said they would send a replacement via FedEx. That tracking number was also to a package that is “not in the system”. I spent $33.95 for absolutely nothing.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews