TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is excellent: color match, ease of application, and package are all perfect for touch ups. Fills in extremely well. As well, the customer service is outstanding. I reached out for a tech question and got a detailed response, and sympathy, too. Thanks for your excellent product and customer care.”

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Posted 3 years ago

You are absolutely welcome Melissa, we are so happy to have been able to help 🤗

Posted 3 years ago

“Very easy to deal with”

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Posted 3 years ago

We try! 😅

Posted 3 years ago

“The customer service is incredible. I ordered a pen for my boyfriend for Christmas, only to find that the color was wrong, despite the sticker reflecting the correct shade. I reached out to see if I could make an exchange and Mary, the woman who handled my request, was friendly and worked quickly to have a new pen with the correct paint sent immediately. Excellent!”

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Posted 3 years ago

We are so happy to hear that Heather 😄I will be sure to pass the message along!

Posted 3 years ago

“I had problem with the applicator, but ABY but ABY was very helpful to get replacement. Pleasure to deal with her”

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Posted 3 years ago

We think she's great too! 😄

Posted 3 years ago

“Fast friendly follow up”

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Posted 3 years ago

Thanks Lawrence, we hope to come off as friendly 😁

Posted 3 years ago

“Worked well”

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Posted 3 years ago

That's great!

Posted 3 years ago

“Easy website. Had exact color I wanted.”

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Posted 3 years ago

Thanks for the review James, we are glad you were able to find your color!

Posted 3 years ago

“other than the 'restocking fees', the service was satisfactory... Lost a lot of money with that and postage back to them, but I guess that's the way things roll....”

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Posted 3 years ago

“I just rated 1 star because I was angry what happened about my order but They fixed my problem and make me happy now. Thanks guys”

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Posted 3 years ago

Thank you for being patient and allowing us to make things right!

Posted 3 years ago

“Easy ordering.”

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Posted 3 years ago

☺

Posted 3 years ago

“Excellent very helpful and polite service thank you. I hope the product is as good as the service”

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Posted 3 years ago

Thanks Trevor! We try to match our service with our products 😅

Posted 3 years ago

“got 2 pens, but one didn't work well ... they replaced it quickly”

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Posted 3 years ago

Thanks for allowing us to fix it for you Tim!

Posted 3 years ago

“Very sweet woman!”

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Posted 3 years ago

We have three wonderful women who are all very sweet, thanks for the comment! 😃

Posted 3 years ago

“Improve delivery times”

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Posted 3 years ago

We are absolutely working on it, luckily the holidays are over and shouldn't cause any more delays. Hopefully, COVID calms down as well to allow us to deliver faster.

Posted 3 years ago

“Thank You!”

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Posted 3 years ago

You're welcome! 😆

Posted 3 years ago

“I received my order yesterday in the mail as promised. Thank You I have read some of the reviews online about you, and your products. Mostly positive and I agree. Some people have said they didn't understand that the spray paint had to be mixed. I don't understand where these people are coming from. The lid on my can was clear , but the top had my color, yellow smeared around on the top of the lid. This is a clear indication someone mixed the paint to make sure it was an exact match Also, people said there were no directions. I received a little instruction booklet with clear directions. Also there is a You Tube video out there with detailed step by step instructions. And if you do have problems, you can always get help from the customer service department. Aby was wonderful with her assistance. Just take your time, don't rush, follow the the directions and the results should turn out fine. Trust me, I was very apprehensive as I am no body shop professional and I must say everything turned out pretty nice. Finally if you are still not comfortable doing the job, at worst, take it to a professional body shop. Why risk making a mess trying to fix your second most expensive investment in your life aside from your house, your car. Thanks again Aby !”

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Posted 3 years ago

Thanks so much for understanding Robert! You'd be surprised how many people ask why the paint is mixed. 😬 We will definitely pass the acknowledgment to Aby, we are lucky to have her! 😄

Posted 3 years ago

“Mary is the best! Could not have asked for a nicer more efficient representative. Outstanding!! Thanks!!!!”

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Posted 3 years ago

Thanks for the review Don, we are very proud to have Mary on our team! 😁

Posted 3 years ago

“Easy quick !”

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Posted 3 years ago

“A business that respects your business and I have been very impressed with customer service. I have three vehicles and I will continue to support this amazing business.”

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Posted 3 years ago

That is great to hear! We love the support! 😁

Posted 3 years ago

“Horrible company to work with.”

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Posted 3 years ago

Oh no, can you explain why? We would love to make it right!

Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews