TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to find the product that matched my auto color. Ordering was quick and easy as well.”

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Posted 5 years ago

“Had what I , needed. Have not used it yet waiting on arrival”

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Posted 5 years ago

“I had a technical question, it was answered promptly with a description & a YouTube video! It has either been too hot, or now too cold & damp, to apply any paint, but hey this is Texas, it will probably be 70F next week!”

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Posted 5 years ago

“Good service easy to match color”

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Posted 5 years ago

“Super easy and accurate to use.”

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Posted 5 years ago

“easy website, ordering experience”

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Posted 5 years ago

“I didn’t use the product becouse the shipping company not allowed to ship the product to my country because it is Hazmit . The customer service is nice and replayed fast”

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Posted 5 years ago

“Quick service, exact color match.”

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Posted 5 years ago

“Order shipp d promptly!!”

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Posted 5 years ago

“Very prompt delivery”

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Posted 5 years ago

“thank you for your quick response. Almost missed a deer but its hoof caught my plastic bumper extension. Took a little paint. I was lucky Thank you.”

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Posted 5 years ago

“Great job,Thanks, M.C.”

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Posted 5 years ago

“They worked with me and got the color right”

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Posted 5 years ago

“Easy to use Website. Good selection of paints”

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Posted 5 years ago

“Great communication and customer experience”

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Posted 5 years ago

“Fast order and shipping to CA. Company is based on SoCal”

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Posted 5 years ago

“The order process was very easy and the paint that was delivered was a perfect match to our 2017 Ford Edge.”

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Posted 5 years ago

“Didn't match! Not even very close.”

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(Jeep) - Posted 5 years ago

Hello Edwin, Thank you for taking the time to provide feedback. I apologize for the trouble. I'm having our support team look into the issue. As part of our Color Match Guarantee, we will work to make it right. In the meantime, please feel free to reach out with any questions by calling 855-600-8160 or by emailing Help@touchupdirect.com - Lonnie T.

Posted 5 years ago

“Very easy to use!!! Love the step by step for finding my car color.”

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Posted 5 years ago

“Great Product !!! Great Match !!! Very Impressed, WOW !!! I can't believe how well the Color Match worked, you can barely tell it's there , you actally have to look for it. Definitely recommend this product. Following it's instructions I used this color match on the front plastic bumper of a 2015 Sienna, Hitting a wall @ a very, very slow idle speed I caused a scrape that was 2 inch wide x 4 inch long on the bumper of my wifes van exposing the white primer & some white plasctic. 1st scratch/scrap or dent since bought new & I did it, LOL !!!, anyway I ordered Gray Pearl, 1H1 , Brush Platinum Kit in Oct of 2019. Delivery time was pretty good took about 5 - 6 work days to get to my mail box in a major Canadian city including though Canadian Customs.”

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Posted 5 years ago

Hello, Thank you for taking the time to provide such detailed feedback! I'm thrilled that our product lived up to our promise :) Please let us know if there is anything else we can do to help. - Lonnie T.

Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews