TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and best price of any other touch up paint.”

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Posted 4 years ago

“I ordered primer ,spray paint, and clearcot kit . The paint not even matching and primer quality is so bad .I waist my money and my whole day .This is the first and the last time I am buying something from tuchupdirect.com”

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Posted 4 years ago

“I reached out after looking for oem paint for my interior.The very next day they ( Mary Ellen) responded back with great communication. Several communications back and forth and I ordered a can of paint, waiting on it now. Would def use them again... great customer service for me.”

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Posted 4 years ago

“I was able to find the exact color I was looking for.”

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Posted 4 years ago

“I ordered from Touch Up Direct on May 21, 2020. It is now July 6, 2020 and I still have not received my item. I have tried calling the number provided on my order confirmation, but repeatedly get a recorded message,, no one answers no matter when I call during the stated business hours. I sent an email asking about the order status, no response. My next recourse is to contact my credit card company to have the charges reversed. Anyone thinking of ordering from Touch Up Direct, they don't appear to have any customer service to resolve issues. Not a good way to do business.”

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Posted 4 years ago

“Ordering was easy and the paint matched perfectly. I wasn't happy with the clear coat. It was quick to harden.”

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(Jeep) - Posted 4 years ago

“Website provides excellent descriptions. Have used in the past and The Colors are a perfect match..”

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Posted 4 years ago

“easy to find the right matching paint and kit to use...”

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Posted 4 years ago

“Always delivered. Excellent service.”

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Posted 4 years ago

“Their website is easy to navigate and easy to find your proper color.”

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Posted 4 years ago

“Excellent color match to my Jeep. I did not like the clear coat.. it left a white residue as overspray that was very tacky/sticky and I had to sandpaper it down to redo. Overall happy with the black color and the spray quality. Shipping was really quick as I received within 1 day. I will be a return customer because customer service and quality were great! Thank you.”

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(Jeep) - Posted 4 years ago

“Perfect paint match”

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Posted 4 years ago

“..........”

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Posted 4 years ago

“Very easy to find what you need and response is very timely”

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Posted 4 years ago

“Never received it. My originally got my package, but the paint was missing. Called and was told they’d send it out again two day priority. Never got it. Horrible service. Want a refund at this point.”

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(Jeep) - Posted 4 years ago

Hello, I'm sorry to hear that your first order was not complete. It appears that our support team did process and ship your replacement order, and according to the tracking number, it was delivered as promised. If for some reason, you did not receive the second order, I suggest you contact support again. Thanks,

Posted 4 years ago

“Ordering is easy and the prices are reasonable”

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Posted 4 years ago

“had a hard time using phone to order but on my lap top seemed like no problems at all. tried to call live telephone. no customer service. covid bs”

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Posted 4 years ago

“I paid extra money to have my order shipped and delivered within 2 to 5 business days, on the third day I noticed that it still hadn’t been shipped so I asked them to cancel it, no response on the fourth day I sent them another email asking them to cancel the order still no response on the fifth day I sent them yet another email asking them to cancel the order, at the end of the day they shipped it. it is another week before I will receive The order. They must write their own reviews because this has been an absolute mess. They rave about their customer service yet they have none. In response to their questionnaire they asked time of delivery they don’t give you an option for two weeks. then they ask you how you communicated there was only one option and that was email. I tried phone but nobody picks up. Don’t try blaming the virus on this inexcusable customer service you can pick up the phone or send an email and you can cancel an order .”

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Posted 4 years ago

Hello Niel, Thank you for taking the time to write this review. I am very sorry for the delays and confusion regarding your order. Looking at the conversation you had with our support agent Sam, it appears that you were satisfied with her service, and were able to find a resolution. If this is not the case, please let us know so we can help resolve any concerns you still have. We are working on minimizing the delays related to COVID, but we are prioritizing our employee's health and safety. I hope you understand. Thank you, Lonnie T.

Posted 4 years ago

“Excellent customer service. The finish came out great but the color was off. I contacted them and they asked me to take a picture, which I did. They sent me a revised color.”

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Posted 4 years ago

“Do you guarantee the color will match, and if it doesn’t, what will you do to make it right?”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews