TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy to know that the paint color was still available for my 2010 Mazda 3. Looking forward to receiving my order.”

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Posted 4 years ago

“Excellent, the site was easy to navigate, which made it easy to find what I came for, the price was very good, so I made the purchase. I'll suggest this site to others.”

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Posted 4 years ago

“Superior, straight forward shopping experience.”

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Posted 4 years ago

“Can't wait to get my product service easy great site easy to use”

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Posted 4 years ago

“Great service, response is quick and extremely helpful staff. Great paint too!”

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Posted 4 years ago

“awesome service”

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Posted 4 years ago

“Very nice doing business with a company that treats their customers the way that Touchupdirect does. James at Touchupdirect was fantastic!”

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Posted 4 years ago

“website was very easy to use”

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Posted 4 years ago

“The color was good. Overall, the product Was not what I expected. Using paint pens was not the way to go. The nick on my vehicle was on an edge and the pens made it very difficult to apply. Now it just looks awful.”

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(Jeep) - Posted 4 years ago

“Amazing customer service”

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Posted 4 years ago

“Great ordering experience and fast shipping.”

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Posted 4 years ago

“The suite was very easy to use and described what type of paint was needed for different levels of scratches and where on the vehicle you would find the manufacture color code.”

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Posted 4 years ago

“Easy to order and nice website. Now just need to wait for shipment Thank you.”

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Posted 4 years ago

“Disappointed in the delivery time of the paint I ordered. I chose to pay an extra fee to revive my order with 2-7 days. Unfortunately, that commitment was not met by Touch up Direct. In fact, I had to call the company to inquire about my order and if I hadn’t the shipment would have been delayed even more. I am very disappointed I the timely manner in which the product should have been mixed and shipped. Poor business execution as far as I am concerned and would suggest to others to look around before doing business with Tiuch up Direct.”

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Posted 4 years ago

“Easy to use website really appreciate all the follow ups thank you.”

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Posted 4 years ago

“Good transaction. Everything went well. Thank You”

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Posted 4 years ago

“Customer service was great they answered questions and gave explanation so that I did not miss understand them.”

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Posted 4 years ago

“Trying this again as my negative review mysteriously did not work. This product did not work at all for me. I followed the instructions completely and not only did the paint color not really match the car, but when applying the clear coat it took off half the paint I'd applied and waited 30 minutes to dry. Additionally the paint just looked dirty even though the car had been freshly washed. Shipping was also terrible as it took 2 full weeks to arrive. Worst $30 I've spent and a waste of 1.5 hours of my time.”

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Posted 4 years ago

“the customer servive was great”

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Posted 4 years ago

“Great products and great predelivery communications.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews