TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick on receding correspondence about my order in the process A++ not deliver yet as just recently ordered”

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Posted 3 years ago

“They had exactly what I was looking for.”

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Posted 4 years ago

“Very easy to work with and identify exactly what was needed. If needed again which I hope I will not will definitely come back and use again. Thanks much.”

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Posted 4 years ago

“Thank you!”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Have never received my order and can’t get any response from them very disappointed they will not answer a phone call or email”

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Posted 4 years ago

“Site easy to use.”

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Posted 4 years ago

“Brilliant customer service and advice from Aby.Hope the product is as great when it arrives”

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Posted 4 years ago

“The order was shipped promptly , I hope it is a good match.”

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Posted 4 years ago

“Everything was easy to do. I only messed up was after I did everything, there was a 10 per cent discount and I did not get it.”

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Posted 4 years ago

“Had an issue with the paint provided for a touch up job, contacted touch up direct and they were happy to send me a replacement. 10/10 customer support. 👍”

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Posted 4 years ago

“I didn’t get the product yet but knowing the company and how Ordering was easy I’m sure it will be a good product”

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Posted 4 years ago

“Excellent customer service,can’t wait for it to arrive”

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Posted 4 years ago

“The color code matched with my car was accurate but the paint is anything but mythos black metalic. There is no metalic component in the aerosol can, it's simply a flat matte black which doesn't actually match the paint metalic paint job on the car. I thought I was buying an exact match paint product. Disappointed.”

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Posted 4 years ago

“Resolved an issue with little effort on my part.”

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Posted 4 years ago

“One month and still have not received the order. Touch up direct discontinued on of paint and never applied a partial refund for a product they do not have. I had to email and call to be notified of of a lost order in transit and that the don't have one of the products ordered in order to received a partial refund. At this point I still don't have my order. Will never buy from them again and don't recommend this company.”

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Posted 4 years ago

“Great service!! Product expected when told and I will continue to order from touch up direct !!”

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Posted 4 years ago

“IT'S A CAN OF SPRAY PAINT. I DON'T UNDERSTAND WHY THIS HAS TO BE MIXED? PLEASE ADVISE.”

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Posted 4 years ago

Colors are made of different toners, each color has it's own formula so we can make the paint that you need and pour it in the product size you selected because we offer 6 different sizes. It's almost like baking a cake, ingredients need to be mixed to get what you want. The same goes for practically everything in the world. :)

Posted 3 years ago

“It was easy to fund the correct paint without having to search color codes. Only needed make, year and was able to search for color. Thanks.”

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Posted 4 years ago

“So sweet & quick to reply! I ordered a paint marker but seems somehow I didn’t receive it. I sent them a message and they replied quickly offering to re send a new one. I am very grateful.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews