TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process!”

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Posted 4 years ago

“Thank you Sam for getting back to me and providing a painless customer service experience that I haven’t experienced in to many years to remember. I’ll be sure to give you and the company a top review across all of the outlets. ThanK you again, A. Colin McCowan”

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Posted 4 years ago

“Color match was 100% perfect.”

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(Jeep) - Posted 4 years ago

“Perfect match 👌”

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(Jeep) - Posted 4 years ago

“I easily got all info i need.”

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Posted 4 years ago

“Happy you had the product I was looking for. As well as the 10% discount.”

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Posted 4 years ago

“I was pleased .”

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Posted 4 years ago

“I purchased thru Amazon and either by my mistake or Amazon's ended up with the wrong color. I contacted TouchUpDirect and within a day said they would ship me a replacement.”

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Posted 4 years ago

“Had not received my order yet so I enquired why and got a very prompt and and satisfactory answer. Very impressed. Thank you”

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Posted 4 years ago

“Perfect color and so easy to put it on.”

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(Jeep) - Posted 4 years ago

“Good selection and good prices”

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Posted 4 years ago

“great paint”

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Posted 4 years ago

“Touchupdirect customer service is outstanding. I had a minor issues and it was taken care of immediately. They set the standard for everybody in retail! Gary”

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Posted 4 years ago

“Easy to find the correct color for my BMW Z4. I hope the touch up goes as well.”

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Posted 4 years ago

“Touchup Direct was so great! I loved what I ordered which was supposed to match my car but unfortunately didn't end up matching. This was because I've had my car for a while, so the new touchup paint didn't perfectly reflect my old paint! That was totally okay! I also think I put a bit too much primer underneath, so it was noticeable under the paint. I let customer service know and they refunded me immediately. They have both amazing customer service and products, I was just sad the new paint didn't match my faded paint. :(”

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Posted 4 years ago

“Great order site.”

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Posted 4 years ago

“Ordering online was esy and fast. Thank you.”

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Posted 4 years ago

“Great Customer Care!”

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Posted 4 years ago

“Yours was the first organic Google search result to come up so I clicked TouchUpDirect.com first. I also tried to shop around. One competitor's site did not even show my Year/Make/Model! (2019 Lincoln Nautilus). Another offered years for which my model was not made. Other sites were not as well organized, or they failed to show sufficient information. One showed my car but listed the wrong paint names! With TouchUpDirect I feel confident that I will receive an exact color match for my car, and the follow up sealing pen. I realize that $42 seems like a lot of money for two paint pens, but what would it cost me to take the car to a shop? I probably wouldn't even go, then my car might rust. This option gives me a simple way to repair the scratches on my own time for less money and effort. Thank you.”

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Posted 4 years ago

“I made a mistake on my order, but TouchUpDirect assisted me in correcting the error at not additional cost to me. I was very grateful for the help!”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews