TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just order a spray kit including primer, color coat and clear coat. I had ordered (and used) the small bottles of touch up paint. All worked as promised. I have not received the ordered product yet. I just ordered them yesterday.”

Helpful Report

Posted 4 years ago

“After several patient attempts by their staff to correctly match a particular paint color/Code listed by the OEM manufacturer, it was determined and agreed the paint color code submitted may have been incorrect or out of date and no longer available. "Touch Up Direct" was very understanding, patent and gracious enough to reimburse us for our order. This type of customer service and support sustains confidence and loyalty for future business tranctions. I wish to personally thank "Touch Up Direct" for their difficult attempts and patient efforts in supplying several optional paint match combinations which unfortunately lead to a request and an agreeable return of funds. Thank you again for great products, service and support. We look forward to future purchases regarding our Paint product needs and valued information. Sincerely..”

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Posted 4 years ago

“it took quite a few meals to get what I wanted. Could not get an item I peviously researched and found, but could not get back to when I decided to buy.”

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Posted 4 years ago

“Had problem with paint, they sent a replacement. Thanks!”

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Posted 4 years ago

“Good experience”

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Posted 4 years ago

“Very easy to deal with”

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Posted 4 years ago

“well this is my first time ordering with this company so I am looking forward to receiving my product when it gets here . I'm giving five stars or a good rating because I was able to understand what I was ordering I was able to understand the description of the products how it's made what it's made with and everything so that's good for me when I'm ordering products offline”

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Posted 4 years ago

“Excellent service, quick to ship order!”

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Posted 4 years ago

“Love the thoroughness of your database of colors, without my VIN.”

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Posted 4 years ago

“Quick to ship! Thank you!”

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Posted 4 years ago

“ORDERING WAS SIMPLE AND EASY.”

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Posted 4 years ago

“Website was quick and easy”

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Posted 4 years ago

“Good product, awesome customer service”

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Posted 4 years ago

“I inadvertently ordered the wrong color of paint which Touchup fixed quickly. Great product, great support.”

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Posted 4 years ago

“The sight was easy to navigate.”

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Posted 4 years ago

“Easy to order and had just what I needed. Can’t wait for it to arrive!”

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Posted 4 years ago

“Always professional and deliver on a timely manner , responsive and Great customer service , product is as consistent as promised”

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Posted 4 years ago

“Shopping was easy!”

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Posted 4 years ago

“Fastastic product and easy to use. Fast delivery on order.”

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(Jeep) - Posted 4 years ago

“Product is excellent. It took 13 days to get here. I never got a shipping confirmation and when it hadn't arrived I sent an email which was promptly answered saying it would be looked into. However, it arrived the next day. I would have given 5 stars if it had gotten here quicker.”

Helpful Report

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews