TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Color matched perfectly on my 05 Ford Ranger couldn't be happier”

Helpful Report

Posted 2 years ago

“There are NO clear directions on the can ! Not that 1 needs one. After adhering the paint to the product and then adding clear coat the paint then CRINKLES. You call customer service they tell you that you use TOO MUCH paint and clear ! How can 2 coats be too much ? $72 down the drain and a ruined emblem and countless hours of sanding and masking and painting. Definitely I DO NOT Recommend this company nor the paint”

Helpful Report

Posted 2 years ago

“Paint match was about 4 shades too dark (My veh. 10 years old.) Plenty of primer and color in the pen kit; however, the Clear coat was almost empty when received. All that work to result in an inability to apply clear coat. Really piss-poor product. No point in trying to contact Cust. Support so Im just going to order a kit from someone else and start again. My mistake for not researching reviews prior to purchase. I fell like I spent $70 at WISH! What was waste of time and money.”

TouchUpDirect 1 star review on 24th July 2022

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Posted 2 years ago

“I ordered the 2 in 1 paint and clearcoat from them and I only got the paint. Very frustrating having to wait over a week for the order to show up and then not get the full thing. Incredible service, I am wowed.”

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Posted 2 years ago

“Followed directions exactly and di a 4 day repair of small areas on my Tesla S white pearl paint with combo kit I spent $85 on. Came out off color and uneven patchy...contacted company with pics over 2 weeks ago, zero reply and still need help. There are totally unresponsive!”

Helpful Report

Posted 2 years ago

“I placed another order with a hope that everything got improved. Sad to say but still the same. Slow response from customer service. No phone support. DELAYED in processing order. It is clearly stated that: Free standard shipping orders can take up to 4 business days for processing. I placed the order July 5, and today is July 9. Now, it’s proven that whether it’s express shipping or standard shipping, if order has not been processed on time, expect for delayed shipping. Your product maybe good but, having a poor customer service, poor time management, poor teamwork, you will lose a customer. Not everyone has a luxury of time to wait and accept lame excuses. 👎🏻”

Helpful Report

Posted 2 years ago

“Awful company. Ordered paint and received a tracking number. Item was never sent. I was assured it was in transit. Eventually they created another shipping label and again assured me it was on its way. Item never left the factory. After 3 weeks I gave up. NEVER BUY ANYTHING FROM Touch Up Direct.”

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Posted 2 years ago

“Very good product.”

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Posted 2 years ago

“Bought a 4 step pen kit to fix a scratch on my Triumph motorcycle. I've used these types of product before. Primer pen worked fine. Basecoat pen took considerable coaxing to get paint to the tip which slightly flattened the tip. First midcoat pen I got was very splotchy. Customer service was great and sent out another. By this time is was too cold to paint in my garage. When it warmed above 70 degrees I went back out. Couldn't get any product to the tip from the new pen after numerous tries. Not sure what's up but this just didn't work for me.”

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Posted 2 years ago

“Have ordered 4 times now from this company and each time the paint has been pretty much a spot on match! I’m very impressed and feel like I can count on them for a great product.”

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Posted 2 years ago

“It’s the same has the factory bmw paint.”

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Posted 2 years ago

“I am pleased with the time frame to receive my order. I have not used the touch up paint to see how well the color matches.”

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Posted 2 years ago

“This is my 4th order from TUD, base coat paint matching is very good with TUD.”

TouchUpDirect 5 star review on 30th May 2022

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Posted 2 years ago

“I added an aftermarket hood-scoop to my 2014 Tacoma and was concerned that even with a good paint match, that it might not match up because of potential paint fading of my truck. Sent these folks the color # for my truck and the paint was a PERFECT match. I used a different clear coat from what TouchUpDirect offers and I wish I hadn’t. Point being, if you order paint from this company, which I highly recommend that you do, I also recommend that you use their clear coat as well. If ya like to get your money’s worth from you purchase, use TouchUpDirect, you won’t be disappointed!!!!!! :)”

Helpful Report

Posted 2 years ago

“Excellent customer service! I always can count on them to give me what I need in a quality pro duct. 5 ⭐️⭐️⭐️⭐️⭐️!!!!”

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Posted 2 years ago

“Best ever.”

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Posted 2 years ago

“Always find what I need. Easy to navigate the site and I appreciate the tips.”

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Posted 2 years ago

“no follow up after ordering kit 10 days ago.”

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Posted 2 years ago

“Good products great prices”

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Posted 2 years ago

“I ordered the wrong color paint and I got the ok from IZZA to reorder with her and then when I tried to contact her - I got no reply - several times. When you call you cannot leave a message because the answering machine doesn't allow it.”

Helpful Report

Posted 2 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews