TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

Tell us how TouchUpDirect made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It went fine Ross”

Helpful Report

Posted 5 years ago

“Good experience with website”

Helpful Report

Posted 5 years ago

“I'm patiently waiting”

Helpful Report

Posted 5 years ago

“I've ordered products from Touchup Direct before. It's easy to find an exact match, and I was very satisfied with the products I've received.”

Helpful Report

Posted 5 years ago

“Process was easy to navigate and quick to use. I hope the product is as good as the experience.”

Helpful Report

Posted 5 years ago

“Had the color that I needed at a great price. Turn around time from placing my order to shipping was incredible. Couldn’t be happier.”

Helpful Report

Posted 5 years ago

“Exactly what I was looking for to touch up my bumper”

Helpful Report

Posted 5 years ago

“They replaced the defective or inadequate pen set with a brush on set without delay. I am impressed.”

Helpful Report

Posted 5 years ago

“I found the quality of the pen to be poor. The distribution of the paint was inconsistent, at best.”

Helpful Report

Posted 5 years ago

“nice product, ordering has too much upsell and mobile app navigates you to cart before you're done buying like a cash grab.”

Helpful Report

Posted 5 years ago

“While I wish the site gave a image of the color, the process was easy.”

Helpful Report

Posted 5 years ago

“It worked pretty well. I should have had a filler for some of the scratches but did not. I felt the primer was the hardest to apply. Dried very fast and did not spread evenly. Paint and overcoat worked well.”

Helpful Report

Posted 5 years ago

“Great shopping experience”

Helpful Report

Posted 5 years ago

“web page is easy to use”

Helpful Report

Posted 5 years ago

“I purchased paint for a 2017 Chyrsler Pacifica used the correct paint code and the color was way off. I contacted the customer service department and they found out whet the problem was sent out a new bottle of paint and the match was perfect. Highly recommend the company for your touch up needs....”

Helpful Report

Posted 5 years ago

“Best touch I have ever used.”

Helpful Report

Posted 5 years ago

“Although I received the wrong color, but as soon as I contacted the customer service, they were very helpful and immediately sent me the correct color.”

Helpful Report

Posted 5 years ago

“I ordered touch up paint for a new car my brother purchased I received the package with no paint inside I emailed the company & the sent me a replacement without any problems that I received today the service I received was tops many thanks”

Helpful Report

Posted 5 years ago

“Tip came off, very small amount of product, did not adhere to bumper”

Helpful Report

Posted 5 years ago

Hello Craig, I'm sorry to hear our product did not perform as expected. Have you tried reaching out to our support team? If not, I highly recommend it. They can provide a solution and get you a replacement product ASAP. Support can be reached by calling 855-600-8160 or by emailing help@touchupdirect.com. Thank you,

Posted 5 years ago

“by t ds error I was given new paint that matched they will help you any way they can and thell bend over backwards to do it just don't srugg them off talk to them they will rectify any problem James precopia”

Helpful Report

Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews