TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James is the man! Best customer service I’ve ever experienced. Very helpful, knowledgeable and super kind. Touchupdirect, keep James, you’ll never get another patient customer service like him anymore. Thanks a lot James, you made my little project finished on time. On top of that very fast shipping and fast service!”

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Posted 4 years ago

“I ordered from one of your competitors, by accident! The paint color wasn't even close. Cant wait to get your paint! I have order from you in past.”

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Posted 4 years ago

“Delayed order and they were able to rectify quickly - fast service”

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Posted 4 years ago

“Accidentally ordered the wrong year paint and they sent me the new paint without any hassle. Great service. Have used them in the past and will now continue long into the future.”

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Posted 4 years ago

“Touch up directs paints are an exact match. I’ve ordered two different colors and both are perfect. Orders arrived quickly. Thanks TUD!”

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Posted 4 years ago

“Website is less than helpful. Looked for vesper dragon red. Website only showed black. Difficult to see where to select the correct color. Finally figured it out after much frustration. There should be a button on that page that says select another color.But there isn’t.”

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Posted 4 years ago

“They are the only ones who had the color I was looking for and at an especially reasonable price.”

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Posted 4 years ago

“Easy and user friendly website”

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Posted 4 years ago

“Fast service. USPS lost first shipment and replacement was sent immediately at no cost to me.”

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Posted 4 years ago

“Easy to find a color match to my Cadillac XT5”

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Posted 4 years ago

“When I entered the color, it showed the various ways paint are available. I feel I stumbled onto the other products that help applying the paint.”

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Posted 4 years ago

“Always appreciated the great customer support. The products are awesome.”

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Posted 4 years ago

“The kit came with what was needed and support was very quick to assist with questions regarding my project.”

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Posted 4 years ago

“Mary Jean was excellent, I had an inquiry and she responded accurately & promptly. Good CSR agents are hard to come by these day, thank you Mary Jean!”

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Posted 4 years ago

Hello, Thank you for taking the time to write this thoughtful review! MJ is an outstanding agent and we are very grateful to have her on the team. Please let us know if there's anything else we can assist with. - Lonnie T.

Posted 4 years ago

“This is my first experience with Touch Up Direct. Very straight forward!! Smooth transaction.”

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Posted 4 years ago

“Works Great”

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(Jeep) - Posted 4 years ago

“Prompt response and always friendly customer service. I highly recommend to anyone who is looking for a quick fix solution on the car paint.”

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Posted 4 years ago

“Website very user-friendly”

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Posted 4 years ago

“Great customer service and quality product!”

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Posted 4 years ago

“After doing primer, base and second color coats used clear coat and it dissolved the paint back to the metal underneath. Not worth it.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews