TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finding the color I needed was incredibly easy.I appreciate the additional information regarding primer and topcoat.”

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Posted 4 years ago

“Great customer service from Mary, Thank You.”

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Posted 4 years ago

“I'm going to say VERY GOOD for now, as it looks like an exact match-although I have not used it yet.”

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(Jeep) - Posted 4 years ago

“Very easy to find the correct color for my car”

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Posted 4 years ago

“Delivered as offered.”

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Posted 4 years ago

“It's so easy to find what you need. Just a few pieces of info and you've found your car color, primer, clear coat, and any other necessary supplies. The prices are reasonable as well. I'm a very happy returning customer!”

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Posted 4 years ago

“Very good overall but my Quantum Gray paint color for my 2019 Audi S5 did not come up and it wasn't easy to figure out how to locate it.”

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Posted 4 years ago

“These guys blew me away! I'm deployed to Afghanistan supporting Army operations. Needless to say it's a zoo out here especially with this blasted COVID fiasco. I ordered some touch up paint for the new truck my wife plans on taking delivery of while I'm out here. We ordered a gray truck so I ordered gray paint. Problem was, she took delivery of a bright white truck instead! I reached out to James, He refunded my money, no questions asked. Needless to say, I reordered, White this time. TouchupDirect has a customer for life! Thanks for treating us right James!”

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Posted 4 years ago

Hello David, First off, thank you for your service! I'm thrilled to hear about your experience with our company. James is an excellent team member, and we are truly grateful to have him. Thank you for taking the time to write this thoughtful review. I will be sure to share it with the team. Please let us know if there's anything else you need. Best, Lonnie T.

Posted 4 years ago

“recieved my color in a very timely fashion very satisfied. Will tell my union members of you taking care of the wrong color with no problems.”

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Posted 4 years ago

“Very simple, very easy process! Thank you!”

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Posted 4 years ago

“Only my second order with touch up direct. Super costumer service. Top shelf product”

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Posted 4 years ago

“Had tht color I was looking for. Haven't received order yet, but I am sure it will match factory color”

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Posted 4 years ago

“Easily found color match. I like that you can order package which includes prep tools, primer, color coat and clear coat. Tom”

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Posted 4 years ago

“So far, good communication”

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Posted 4 years ago

“Easy to use...I'm a returning customer!”

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Posted 4 years ago

“Good overall, but I was unable to create an account after ordering. No matter what password I put, it said that it was invalid.”

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Posted 4 years ago

“site was easy to use and find what you need”

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Posted 4 years ago

“Horrible experience and lack of communication”

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Posted 4 years ago

“James, was very helpful and professional. Great Customer Service!!!”

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Posted 4 years ago

“After they got the right colored product, it was ok. No problems afterwards.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews