TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was exactly what was described. Easy to buy from web site.”

Helpful Report

Posted 5 years ago

“Slow delivery. Still waiting for item to come.”

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Posted 5 years ago

“Touch up Direct sells a great product for a good price.”

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Posted 5 years ago

“The paint arrived in 4 or 5 days and got what I paid for. Haven't actually used it yet”

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Posted 5 years ago

“The paint worked just fine. I’m used to 2 day delivery so I think a week to deliver is not good enough anymore”

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Posted 5 years ago

“The order was placed on the 15th of July. According to FedEx Tracking, a shipment label was created on the 17th. The paint didn't leave TuD until 3:12 PM on 7/22, a week after I ordered. Today is 7/24 and I still do not have my order. FedEx tracking says it is scheduled for Friday 7/26. Snail Mail is faster!”

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Posted 5 years ago

“Have not tried it yet, but the first color that came was definitely not the right one, so I have re ordered, so I am awaiting the new one to come.”

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Posted 5 years ago

“Ordered on July 15, shipping label made 17. Was supposed to receive on 23rd. Called and it hadn't shipped yet. An email would have been nice notifying of the delay. Still waiting and hoping I get my order.”

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Posted 5 years ago

“I can’t give you over 3 stars because my product has not been received... Kat”

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Posted 5 years ago

“ok. expensive. slow shipping, zero follow-up.”

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Posted 5 years ago

“Still haven’t received my order - only reason I give it 2 stars is because the last time I used them they were pretty good.”

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Posted 5 years ago

“took 6 weeks to get it.”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I just checked on the transit time of your order, and the total time from purchase to delivery was seven days. We strive to get orders to our customers a quickly as possible, so this matter is important to us. If you believe this information is not accurate, please reach out to our support by calling 855-600-8160, or you can email help@touchupdirect.com. We are happy to provide further assistance. Thank you,

Posted 5 years ago

“I haven't received the product yet! I was given a delivery date and then it was extended with no explanation by Fed Ex or by the company,”

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Posted 5 years ago

“The two ended applicator gives to two options to use to repair scrapes and scratches. Covers well with exact color match. Also purchased clear count to cover the repair. Great product.”

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Posted 5 years ago

“just as advertised a very good product for small jobs”

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Posted 5 years ago

“did not get complete order primer didnt come with order#57058480”

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Posted 5 years ago

“Uneven and rough paint distribution”

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Posted 5 years ago

“Ordering was so easy Good options of products to buy. Would recommend to anyone.”

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Posted 5 years ago

“I purchased the Platinum Combo and only received the primer, color and clear. I didn't receive any of the other items. I created a support ticket on this two days ago and still haven't received any feedback.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm very sorry about the missing items. It looks like you've already been in contact with our support and a shipment is on its way. Please let us know if you need anything else. Thank you,

Posted 5 years ago

“Ordered 7/15, shipped 7/16 ?, arrived at USPS shipping facility on 7/23 ?, scheduled to possibly receive 7/28”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews