TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with my order and TouchUpDirect wasted no time in getting back to me to send out the correct paint color. They stand by their word of 100% satisfaction guaranteed.”

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Posted 4 years ago

“Great products, fast customer service response, product came in quickly”

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Posted 4 years ago

“Okay thanks so much”

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Posted 4 years ago

“I ordered touch up paint & am very excited to receive & see the results.”

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Posted 4 years ago

“I was suppose to get a 10% off when I signed up for this and never got the credit.”

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Posted 4 years ago

“Very easy to use the site. Shipping was very quick.”

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Posted 4 years ago

“Ordering process was easy.”

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Posted 4 years ago

“They have good support team who are very quick to get you what you need and solve your problem”

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Posted 4 years ago

“I purchased a couple of cans of paint and clear coat from you and the color match is great with my truck. However the nozzle's on the paint cans and clear coat cans are not the best. No matter how much I shook up the paint or clear coat cans and tried to clean the the nozzle's kept spraying dots of paint and clear coat which was very disappointing since these are expensive products. I would suggest providing nozzle's that can spray in multiple directions like Rustoleum has on some of their products. It's difficult to keep your spray can always vertical to paint your parts so the nozzle works correctly. It was disappointing for the price of these products to find out that any slight tilt of the can causes these nozzle's to not work properly.”

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Posted 4 years ago

“Very easy website to navigate great prices hope shipping won’t take to long.”

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Posted 4 years ago

“Customer service is great!”

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Posted 4 years ago

“Easy to navigate”

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Posted 4 years ago

“For whatever reason my paint did not match the color on my vehicle. I wrote to Touchup Direct and had incredible customer service in resolving my problem.”

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Posted 4 years ago

“This was so easy. A lady backed into my Honda Civic, no body damage but paint missing. I never dreamed there was a retailer who could match my paint. I ordered it and was shocked how quickly it arrived. Today I followed the instructions, took my time and the finished product was AWESOME. 5 stars for everything, the best web-based order I’ve ever had. Hard to see anything.”

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Posted 4 years ago

“Very clear and easy auto paint matching site. Highly recommended.”

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Posted 4 years ago

“James in customer service is very helpful and efficient. He helped me with the color I needed. The price is right and I will be ordering paint from them!”

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Posted 4 years ago

“The product is fine and the applicator is as well. The worst part is that for a DIY person, there is not enough instruction. No Matter what when we do it by hand there will always be globules ... These globules always screw up the job. Personally I don't know to smooth out the application so the finished product looks proferssional.”

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(Jeep) - Posted 4 years ago

“After I received my order that contained 2 cans, I was only able to get one coat on the bumper (sedan) with one can (which didn't make sense because the first can gave me about 2.5 coats) and the other was spraying bubbles... I reached out about my problem. and they replied with "whats the color code and how many cans do you need replaced." they got the order shipped the next day. :)”

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Posted 4 years ago

“In the past I have been pleased with TouchUp direct products. However, on my recent orders the spray cans of paint were a lot of air and not much paint. I went through two cans and only got as far as 3/4 of one good can would have taken me. I went to WesCo auto body supply and have them make me 3 cans of paint. The first can went further than two TouchUp Direct cans. The price is about equivalent and I get better paint and more of it. I would recommend checking out your local auto body supply before ordering paint online.”

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Posted 4 years ago

“I will definitely recommend your website to anyone in need thanks to your excellent customer service. The suggestions and resolution James shared was very helpful.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews