TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 3 years ago

“User friendly stress free”

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Posted 3 years ago

“Very easy do deal with”

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Posted 3 years ago

“I appreciate the quick response to my question and positive action taken from Ian.”

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Posted 3 years ago

“Website easy to use. Price good.”

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Posted 3 years ago

“I had previously purchased an 11oz can of Honda Granada Black Metallic from Express Paint, but for about the same price, I thought I'd try TouchUpDirect's 12oz can. It took a full 2 weeks to arrive, and I started using it without really inspecting it too closely, and then I was surprised when it ran out in seemingly half the time of the Express Paint can. That's when I noticed the can was only 6 oz! I contacted customer service and they tried to blame it on a labeling error. Supposedly they receive already filled base cans and then add extra content to achieve the right color and volume. It sounds like a plausible excuse, but why not add a sticker or something on the can or a note on the invoice that explains the discrepancy? And why did the 11oz can from Express Paint last SO much longer than TouchUpDirect's? Customer service couldn't answer those questions and just blew me off. Do yourself a favor and get your touch up paint from somewhere else!”

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Posted 3 years ago

“very easy to find the color and supplies I was looking for”

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Posted 3 years ago

“Both the online shopping experience and the products are great. For those of us trying to extend the lives and appearance of older vehicles this company is indispensable.”

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Posted 3 years ago

“Excellent service, great products and very reliable.”

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Posted 3 years ago

“Glad you had what I needed & at a very good price! Thank you!”

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Posted 3 years ago

“been waiting over a month for my paint,,they keep assuring me its on the way”

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Posted 3 years ago

“Keep up the good work.”

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Posted 3 years ago

“Color sample forbear make and model exact match what was delivered no where close. Half the cost of the order to return. Terrible.”

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Posted 3 years ago

“Twice now, over the last 10 years, touch up direct had the exact " candy lime green" that I needed for my 2012 motorcycle. I don't know that I could even get it from the dealer, and certainly not at the price!”

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Posted 3 years ago

“Hopefully is the identical color.”

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Posted 3 years ago

“thank you, very easy”

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Posted 3 years ago

“Easy match and ordering process for Z3 from start to finish!”

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Posted 3 years ago

“great product and service”

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Posted 3 years ago

“The representative assured me the color I was ordering would be a match. She was very timely in her responses and helped me finalize my purchase.”

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Posted 3 years ago

“Good site easy to get the right product.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews