TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same day shipping!”

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Posted 4 years ago

“Easy to navigate. Very user friendly”

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Posted 4 years ago

“I searched for what color I needed. It came up instantly. It also said that based on the color I chose, I needed to apply clear coat as well. I would not have known that! Very satisfied so far!”

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Posted 4 years ago

“Whole ordering experience was easy. I'll let you know how the color matches when I receive my order.”

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Posted 4 years ago

“Timely response”

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Posted 4 years ago

“I got the kit with everything ok should need. You should do more to indicate either the size of the contents, or better still, the square footage it should cover. That way we would know if we need to order more initially.”

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Posted 4 years ago

“Incredible customer service. Priority mail package arrived at my local post office in Torrance, CA when promised but then somehow got rerouted to Amarillo Texas. When I emailed the company, they immediately resent my items via Fedex and refunded my shipping charge. I received the package the next day. I just got a text from USPS that the priority mail package routed back to Torrance from Amarillo and out for delivery 9 days latter.”

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Posted 4 years ago

“Still waiting for my delivery but shopping was pretty straighforward.”

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Posted 4 years ago

“Ordering was great. A simple process”

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Posted 4 years ago

“The customer service was very polite, but required that I prove that I had ordered the right color and used the test card. Then I was told that because I had a tri-color, I should *possibly* have used more coats than what was listed in the instructions. Only on the test card I didn't have to use more coats. So that was frustrating because I did what the card said to do and it wasn't the right color on my car. Then I was told to remove the paint and redo it. I don't know how to remove paint. They did issue a refund when I explained that I was finished trying to fix it. However, I still have a mismatched color on my car, so there's that!”

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Posted 4 years ago

“PAINT WAS NOT AN EXACT MATCH. I EXPECTED C;OSER. SERVIVE AND DELIVERY WERE GOOD. DISIPOINTED IN THE PAINT.”

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Posted 4 years ago

“Service very good but wrong item received....,,, not your fault...we’re ordering a replacement Thanks”

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Posted 4 years ago

“Easy to find what I needed to match the car/”

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Posted 4 years ago

“color didn't match, made it look worse”

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(Jeep) - Posted 4 years ago

Hello Jeffrey, Thank you for taking the time to provide feedback. I'm sorry to hear that your color didn't match as expected. The good news is, we can fix it as part of our color match guarantee. I'll have one of our support agents reach out ASAP. They can provide expert advice to get your touch up looking great again. - Lonnie T.

Posted 4 years ago

“I haven't used it yet but I know it will work.”

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Posted 4 years ago

“Exact color match!”

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(Jeep) - Posted 4 years ago

“Was nervous when I first applied, after a few hours drying time, PERFECTION! 🏆”

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(Jeep) - Posted 4 years ago

“I was able to find the products that I needed with no problem.”

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Posted 4 years ago

“They were very fast on responding to my request, and the customer service was outstanding! Great product and great service, would use again and recommend to anyone.”

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Posted 4 years ago

“Excellent speedy service first time buyer”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews