TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to track the exact color I needed.”

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Posted 5 years ago

“quick and easy”

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Posted 5 years ago

“Had exactly what I needed. So easy to order.”

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Posted 5 years ago

“Fast service, will use and recommend in the future.”

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Posted 5 years ago

“The color of your pain is is right on matched up perfectly thank you”

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Posted 5 years ago

“Easy to find correct color for vehicle year and model plus a nudge to order necessary item to protect touch up paint after it is applied.”

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Posted 5 years ago

“Fast and easy look up plenty of options”

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Posted 5 years ago

“I was pleased with the ordering and delivery of the item. I purchased it for my grandson for Christmas. However on Christmas Eve his car was stolen. I explained this in my request to return. They took back the product without any issue. My 3 rating is due to the $10 dollars deducted for a restock fee. I am not sure why that is necessary. I paid to return the item in the exact same box packaged exactly like it came. In contrast when I returned an item to amazon it had been opened and not packaged. I took it that way to the UPS store. They scanned a label and took it. Before I got to my car I had my refund and it cost me nothing to send it back. My grandson could use the money for a replacement car. You need it for???”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I just checked, and it appears we did not apply a restocking fee. I'm not sure where the confusion is, but it was waved in this case. Please let us know if you have any questions. - Lonnie T.

Posted 5 years ago

“Fast shipping with email follow ups”

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Posted 5 years ago

“Web site easy to use and order status emails were also informative.”

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Posted 5 years ago

“Hard to comment as I am not entirely sure I will receive the paint I ordered and paid . Contact me after something happens -”

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Posted 5 years ago

“Great communication. Fast processing. Fine product. Why go anywhere else for your automotive paint needs?”

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Posted 5 years ago

“You have what I need! Great Price! Can't wait until I get it!”

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Posted 5 years ago

“so far so good”

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Posted 5 years ago

“Had issues with my fist pen but they resolved the issue immediately. Would recommend them again.”

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Posted 5 years ago

“Shopping experience was seamless. Could use my Amazon account to pay for it. That's the best part.”

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Posted 5 years ago

“Ordering was very easy. Shipping was very fast. There was an issue with my order when I received it and Sam took care of everything within a very short time after I contacted them. Definitely very satisfied, will purchase from them again and recommend to others.”

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Posted 5 years ago

“So good I had a good experience, I think you need to fix some issues on your website.”

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Posted 5 years ago

“Easily found what I was looking for - easy checkout too”

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Posted 5 years ago

“Customer service was fast and helped with my order. Hope color matches my car...”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews