TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything came in correctly and fast delivery”

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Posted 4 years ago

“Yes the app is nice great response”

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Posted 4 years ago

“Great shopping expensive products”

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Posted 4 years ago

“Slow to respond and only partial answers when they Could have gave the answer all at once Product description not relate this clothed one purchase order born page unable to wet sand 3 Try's 4 orders one Harley fender now i have to do it again”

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Posted 4 years ago

“Not able to get my job completed”

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(Jeep) - Posted 4 years ago

“Only issue was that I received an email telling me that the order would be delayed without explanation. I had paid for expedited delivery and when receiving this information I was irritated. Requested a refund or an explanation and low and behold received a response five days later and received the product two days after that point in time. Color match looks spot on and the clear coat requires at least 4 to 5 coats to get the glossy match required. Overall the product is great but a better response by customer service would provide incentive to recommend.”

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Posted 4 years ago

“As a motorcycle dealer I found your prices a little high, this is the first time I have bought from you as I normally use Colorrite. I was glad that you did have Ducati silk white color available.”

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Posted 4 years ago

“NOt Bad. wish they are more affront on the delivery duration”

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Posted 4 years ago

“It seemed like you aren't up front entirely about the cost. First you select the type of application you want, then you go to the next screen which says you also need to purchase the primer or you won't get the best result. Lump everything together at the beginning to customers don't feel you aren't telling them the full story.”

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Posted 4 years ago

“will write a review when I get the product”

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Posted 4 years ago

“The website was easy to navigate and ordering was very easy. However, my shipment contained the wrong color. The can was labeled correctly, but instead of Destroyer Gray, I received a real pretty blue metallic. Customer service was great to deal with and the replacement paint is on its way.”

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Posted 4 years ago

“very good ok”

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Posted 4 years ago

“I was told my delivery was set for 1/28/20 and now I see it won't be delivered until 1/31/20.”

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Posted 4 years ago

“I was told my delivery was set for 1/28/20 and now I see it won't be delivered until 1/31/20.”

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Posted 4 years ago

“I will let you know my experience once I see how good your product works.”

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Posted 4 years ago

“So far so good - will let you know after we receive our product”

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Posted 4 years ago

“It says order will be hear in 1 to 2 business days it's the second and I haven't received it”

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Posted 4 years ago

“I was pleased with the ordering and delivery of the item. I purchased it for my grandson for Christmas. However on Christmas Eve his car was stolen. I explained this in my request to return. They took back the product without any issue. My 3 rating is due to the $10 dollars deducted for a restock fee. I am not sure why that is necessary. I paid to return the item in the exact same box packaged exactly like it came. In contrast when I returned an item to amazon it had been opened and not packaged. I took it that way to the UPS store. They scanned a label and took it. Before I got to my car I had my refund and it cost me nothing to send it back. My grandson could use the money for a replacement car. You need it for???”

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Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I just checked, and it appears we did not apply a restocking fee. I'm not sure where the confusion is, but it was waved in this case. Please let us know if you have any questions. - Lonnie T.

Posted 4 years ago

“Hard to comment as I am not entirely sure I will receive the paint I ordered and paid . Contact me after something happens -”

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Posted 4 years ago

“Have used a number of times before without any problems easy to navigate and order. This time I had problems finding my 2019 Silverado's color. It is Cajun Red Tintcoat. Not listed initially. Found color code and searched it came up and I ordered. I was somewhat disappointed that this meant a trip out to truck to ensure correct order. Caused an extra day to my purchase.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews