TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant and easy communication. No hassle refund.”

Helpful Report

Posted 5 years ago

“Phenomenal customer service! The company representative, Jamie, was extremely nice to work with and represented the company in a very positive light!”

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Posted 5 years ago

Thank you for taking the time to provide feedback. I'm thrilled to hear about your positive experience! Your review was shared with Jamie and the team this morning. Lonnie T - COO

Posted 5 years ago

“Delivery was made ahead of estimated time. But, the application of paint and clear coat was not as smooth as I had expected. I did 2 coats, waited the instructed time, made sure the other coat was dry enough to do the next step etc.”

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Posted 5 years ago

“I almost gave TouchUpDirect 4.5 Stars for customer service, but I also have to admit that I would not give myself that good a score as a customer. I was difficult. I saw a 3rd party coupon online for TouchupDirect. I seemingly took advantage of it, but later learned from customer service that it was not theirs and they knew nothing about. The coupon offered up to 25% off, which could have been anywhere from 1% to 25% off. The customer service person who responded. Said sorry, It's not ours and would not honor it. A little later, I got another email from another customer service person who offered me a 10% off coupon and refunded that part of my purchase after the fact. Pretty classy I'd say and very much appreciated. Now if the paint works as good as their customer service, I'll be a be a happy camper. Stay tuned!”

Helpful Report

Posted 5 years ago

“I'll start with the good: Color match is acceptable. Not terrible. Not great. Initial customer support was helpful. ease of ordering was nice, but it did take a long time to arrive from the West Coast to me here in NC. The bad: The base coat application process did NOT go well. For starters, the color kept collecting on the metal rim UNDERNEATH the spray nozzle and would periodically get caught up in the aerosol spray and splatter big drops, or just drip. I got wise to this EARLY. It did this on my 3rd pass of my first base coat attempt. NOT the third COAT, i'm saying, this happened on the 3rd pass of the 1st coat. I'm just painting a small Miata fender, off the car. So, its a small part. You would not think painting such a small piece would have the ability to create such a build up so quickly. So, clearly, this is a flawed design. This did NOT happen with the clear coat. The clear coat went on with no spits or drips. however, the clear coat is REALLY tough to lay on in a heavy enough pattern to get it to really lay down smooth without creating a cloudy haze in the finish. Any less than this amount and you get a really dry, coarse, orange peel looking finish. I did not expect a butt match color match. I would not expect that from a high paid body shop finish, which is why they always insist on blending the color on to the adjacent panel to get the best color match. I was trying to do this on the cheap. I'm going to have to re-do it, so, did NOT get what I paid for. This is not really an acceptable finish to apply to a car. I painted cars for a living in the past before I went to college, but that was 20 years ago. I was really hoping that this solution would work, but in the end, its just going to cost me more time and money.”

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Posted 5 years ago

“Paint in spray can was excellent. However had difficulties controlling overspray and smooth application with the spray can clear coat. Paint was a deep matilic red and spot on, high quality and good delivery. Would purchase again. Will look else where for the clear coat or maybe I just got a unlucky can this last time.”

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Posted 5 years ago

“Great follow up.”

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Posted 5 years ago

“The first bottle I ordered did not match the color, I contacted them and right away they responded and sent me a replacement. They went above and beyond to make sure it was the right match. Awesome customer service!”

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Posted 5 years ago

“It did what is was supposed to do.”

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Posted 5 years ago

“Easy to use and does a great job.”

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Posted 5 years ago

“Sam & staff from TouchUpDirect have been working with me for 30+ days to help me find a paint code for touch up paint for my 2018 Dodge Daytona stock wheels. I have spoke to FCA a number of times to solve this problem. My request has been sent to the Engineering dept., hoping this problem can be solved. All auto mfg that offer painted wheels in their lineup should supply the color code/touch up paint with their trim package. I hope to solve this problem soon. Thanks to TouchUpDirect for supporting me & helping me pioneer this issue which should not be ignored. Touch up paint for wheels should not be treated as a blind item. Thanks again, To Sam & staff at TouchUpDirect”

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Posted 5 years ago

“Paint was a nice match. I live about 20 miles away from the shop and my order took 3 days to leave the shop and then another 3 days to be passed around FexEx. The shipping experience was a hassle.”

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Posted 5 years ago

“After putting three coats of your touchup paint on scratched areas of my Honda (and there were several) and then the same number of the clear coats, all turned out great!”

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Posted 5 years ago

“Touch up paint I ordered was delivered promptly & well packaged.”

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Posted 5 years ago

“It took a long time to receive the product, something like 8 or 9 days, but it finally arrived and worked well. One end of the tube has a small brush, open the other end and it looks like a felt marker. Both work well, depending on how large your chip(s) is(are). Good color match, expensive but would purchase again, but if you want to purchase a stick for your car should allow 2 weeks for your order to arrive.”

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Posted 5 years ago

“It would be nice to have a sheet of directions with the two can kit.”

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Posted 5 years ago

“Excellent service. Thanks!”

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Posted 5 years ago

“Still have not received the product.”

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Posted 5 years ago

“I ordered three colors, one was perfect, one was close enough, and one was so wrong there was no way to use it. That is when the long drawn out issue of trying to blame me for the problem began. I heard numerous excuses why the color was wrong, from you gave us the wrong code, to the vehicle has been repainted, to it needs at least two coats of clear to match up. After several emails and headaches I finally got my money back on that color. WAY TO MANY EXCUSES!”

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Posted 5 years ago

“TouchUpDirect provides excellent products and customer service!”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews