TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used TOUCHUP DIRECT for the first time and was unsure of what I needed so I made a mistake in ordering the correct paint. My mistake but James, who I contacted with said company, immediately came to rescue. He asked me again what paint I needed and had me revue the paints and paint codes and then sent me the corrected paint. No charge, no problem! Again, I admitted my mistake but James simply asked, how can I help you and what do you need. How refreshing!”

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Posted 4 years ago

“I really wasn’t sure what to get . Your descriptions made it easier to choose the right product.”

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Posted 4 years ago

“Very professional”

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Posted 4 years ago

“The website as clear and concise, easy to follow and understand. And my check-out experience was seamless and effortless. Well done and thank you for making a positive first impression before receiving my product.”

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Posted 4 years ago

“Got the color needed ordered nice website”

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Posted 4 years ago

“Had an issue with the base coat I got clogging nozzles. (Alot of flake color) I expressed my issues and they immediately threw 3 nozzles in the mail and sent them to me...ordering again and will recommend them over and over again..."color was a perfect match as well"”

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Posted 4 years ago

“The website was very easy to navigate. I was able to find my paint match easily. Will wait for product to be sure of color match, ease of use and finish look to make any more judgements. Thank you”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Quick response as to my purchase great follow up”

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Posted 4 years ago

“color match was good but dried dull had to use the top coat to finish.”

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(Jeep) - Posted 4 years ago

“Great products, great service.”

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Posted 4 years ago

“Touch up Direct exemplifies what a good company is about and what great customer support is really about. I made an error in my paint code and James took care of the problem, I would recommend Touch up Direct to anyone looking for quality paint repair supplier Bill A”

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Posted 4 years ago

“The paint wasn't an exact match. When I attempted to apply the clearcoat, it removed some of the paint! My Jeep looks better than it did, but not as good as I expected.”

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(Jeep) - Posted 4 years ago

“Ordering from Touch up Direct was easy and using their website i found exactly the color I needed for my car,”

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Posted 4 years ago

“Quick and easy to use!”

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Posted 4 years ago

“Customer Service?? If you really want business and a review at all, you should allow a potential customer to create an account. I've tried 6 times using the required number of letters and numbers but your system continues to reject my efforts. Feel free to contact me when you wake up on monday. Meanwhile I'll shop elsewhere with a company that works weekends. Lew Russo 708.217.2991”

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Posted 4 years ago

“When I wasn't completely happy with one version of their product they sent me another (pen vs. brush). The mistake was completely on me but the team still went out of their way to help me out.”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“The product is great, worked perfectly on my 2005 Toyota Sequoia. Shipped fast, would highly recommend.”

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Posted 4 years ago

“Happy that you had the paint that I was looking for”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews