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TouchUpDirect Reviews

4.6 Rating 13,863 Reviews
E
Happiness Grade
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,

E

Refund - Difficult

41.67%
Industry Average
Order on 9/1/21 and today 9/22/21 still waiting. I track it and find out that the barcode is unreadable. I might request refund and purchae somewhere else.
posted 3 years ago - Paul A
Color was nowhere close to my vehicle color. The paint looked ok on the test paper but once applied to my truck didn’t match at all. I followed the steps exactly as they laid out. Then I asked for my money back and they make it a huge process to try to get a refund or new color sent out! I didn’t even bother because it was such a pain. Would never use again!!!!
posted 3 years ago - Matt
The paint color I ordered for electric blue has the wrong color code. Mine is U5 and something else was shipped to me. I have to pay to ship the item back to maybe get a refund.
posted 4 years ago - Anonymous
Didn't work for me, followed instructions and still got very poor result. I submitted support request and asked for a refund over a week ago and i am still waiting....
posted 4 years ago - D. A
Very UNSATISFIED customer I placed my order on March 18th and it is now March 29th and I still have NOT received my order and to top it off I paid an extra $8.80 for 2-3 day shipping which they did refund after several emails. I will NOT be ordering anything else from this company especially when they responded with its in the shipping company's hands now with no updated tracking information since March 19th!!!!!
posted 4 years ago - Anonymous
Phone support was not helpful and there was not even an offer to refund expedited shipping charge.
posted 4 years ago - Anonymous
You shipped two of the same order.(I don't know how that happened) I sent it back and so far you can't tell me if you have or have not received it. So I'm still waiting for a refund. Your review will go way up when I get my refund.
posted 4 years ago - Bob
Order was never delivered after 30 days of being placed. Spoke with two different agents and TouchUp Direct never shipped or applied a refund. I had to open a case in PayPal to get the refund and close the case.
posted 4 years ago - Anonymous
Been waiting for a refund for a month, and zero response from emails
posted 4 years ago - Grant M
One month and still have not received the order. Touch up direct discontinued on of paint and never applied a partial refund for a product they do not have. I had to email and call to be notified of of a lost order in transit and that the don't have one of the products ordered in order to received a partial refund. At this point I still don't have my order. Will never buy from them again and don't recommend this company.
posted 4 years ago - Anonymous