TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order”

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Posted 4 years ago

“always expect the best and always get the best”

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Posted 4 years ago

“Fast reply and issued a replacement immediately and without question! Thank you!!”

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Posted 4 years ago

“Easy to find and use”

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Posted 4 years ago

“I bought one of the spray can kits so I could touch up the side of my motorcycle. I’m so happy and pleased with the results! The instructions that came with the kit were easy to follow and everything went on very smoothly. My motorcycle looks like it came off the lot! I will definitely order from touch up direct again!”

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Posted 4 years ago

“High quality product and Perfect match! Thank you Will buy more in the near future”

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Posted 4 years ago

“I ordered the wrong color ( my error) and these folks sent me the correct color at no charge! Who does that? These are the right people to purchase from...”

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Posted 4 years ago

Hi John, Mistakes happen! I'm glad the team was able to get you what you need. Thanks for the review. - Lonnie T.

Posted 4 years ago

“Site easy to navigate. Good experience. When the touch up gets here I can right more”

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Posted 4 years ago

“In an era where many Internet companies fail to answer emails and phone calls, and fail to deliver the products they advertise, TouchUpDirect is a shining star for their outstanding customer service. Prior to placing my order, I sent a message asking for clarification about Toyota 3P1 (impulse red metallic) paint, and James promptly replied. I placed my order, and the paint arrived 7 days later. The paint was a perfect color match, and the aerosol can sprayed the paint without sputter or splatter. However, the paint was translucent. I refinished the trunk of a 2001 Toyota Corolla, about 5 square feet in area. The factory basecoat was OK but the clearcoat peeled off over much of that area. I sanded off the remaining clearcoat but accidently sanded down to the factory primer in some areas. The TouchUpDirect directions said to apply 2-3 light coats of paint (basecoat). When applied over the factory basecoat, 3 light coats were adequate and provided a perfect color match. When applied over the factory primer, the primer color was still showing through after 5 coats when I ran out of paint. I estimate that 8-9 coats are required over primer for a perfect color match. I applied 2-3 coats of clearcoat as directed. A week after application, I found the clearcoat blushes under standing rainwater drops; the blushing clears up after drying out in the sun. Hopefully time and waxing will stop the blushing. I give TouchUpDirect 5 stars for customer service, 3 stars for basecoat opacity and clearcoat water resistance.”

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Posted 4 years ago

“Easy to use site, great prices”

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Posted 4 years ago

“Nice supply of paint for many vehicles.”

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Posted 4 years ago

“Excellent customer support, quick response to inquiry, quickly addressed concern.”

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Posted 4 years ago

“Can’t wait to start to fix my minor blemishes. I’m sure you created a perfect match.”

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Posted 4 years ago

“easy to order. waiting on item to see if it is a direct match”

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Posted 4 years ago

“Color match was spot on”

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(Jeep) - Posted 4 years ago

“Excellent...I WILL be getting back to them.”

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Posted 4 years ago

“Like the paint and dispenser. A little long on getting to me.”

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Posted 4 years ago

“I have not received my purchase yet but so far the service has been excellent. When I placed my order, I order 2 by accident. that night I sent emails and called phone # and was not getting any responses. I thought it was just another one of those companies that don't care. I was wrong... Sam got back to me the next morning and caught the order before it shipped, fixed, and credited back my CC. I also didn't realize that they were in a different time zone and I was calling when they were closed. I will order again and refer them to friends. Tom from NC.”

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Posted 4 years ago

“good job thanks”

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Posted 4 years ago

“Too soon. I haven't received my order yet.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews