TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the touch up paint for a 1974 Chevrolet. Pleasantly surprised that the color really does match, even on a 47 year old car. The product is very easy to use.”

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Posted 3 years ago

“Fair prices. Quick customer service assisted me with a cancelled order refund needed. Very helpful.”

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Posted 3 years ago

“Great Customer Service , which is rare these days.”

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Posted 3 years ago

“The color match wasn't great nor the finish. Also, the brushes provided clump up very easily making it difficult to apply an even coat. Very disappointed”

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Posted 3 years ago

“I ordered a touch-up kit for my 1995 Honda 250 Nighthawk in the hard-to-find original factory color. When the kit arrived, I opened the box it came in to check it out. Gloves, instructions, primer, paint, and clear coat. But opening the box, I tore it. Before I could even use the kit, somebody bought the bike, leaving me with the unused kit. I emailed TouchUpDirect to ask if I could return the unused components for at least a partial refund, because I no longer had the box. They replied THE VERY NEXT DAY and informed me that they had already processed a full refund and thanked me for my business. WOW. You just don't find customer service like that anymore. Thank you, Carina. I was impressed.”

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Posted 3 years ago

“Paul45: No issues, very good match for touch ups on frame, engine bay and fender wells. Two thumbs up!”

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Posted 3 years ago

“Excellent color match on paint. That is most important because no matter how good you are with painting, you can't correct for a bad color match.”

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Posted 3 years ago

“I spoke with the young lady who was so nice, accommodating , professional and readily wanted and did resolve the issue. Thank you.”

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Posted 3 years ago

“Sito molto facile da navigare e i prezzi sono ragionevoli.”

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Posted 3 years ago

“Easy procedure, but poor color match.”

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Posted 3 years ago

“10/7/2021 Carina responded to all of my questions and patiently resolved the issues I experienced with the touchup kit. It appeared that the nibs were very dry upon receipt of the kit combined with a somewhat hard material in which the various contents were to have migrated through to the wedged tip.”

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Posted 3 years ago

“THIS PRODUCT IS THE BIGGEST SCAM EVER! DO NOT BUY- GO TO DEALER, or anyone else, AND BUY YOUR COLOR- THIS IS THE BIGGEST WASTE OF MONEY AND TIME. I PAID $56 FOR A 4 PART SYSTEM WHICH I COULD HAVE PAID $24 AT DEALER FOR A ONE PART THAT WORKED.”

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Posted 3 years ago

“Used the tube once then it dried out and nothing comes out. Waste if money”

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Posted 3 years ago

“Order on 9/1/21 and today 9/22/21 still waiting. I track it and find out that the barcode is unreadable. I might request refund and purchae somewhere else.”

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Posted 3 years ago

“Easy to order. Kits make it easy.”

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Posted 3 years ago

“Quick service of an agent and good products. He obviously know his subject matter. Nothing better that great customer service behind their products, paint always is perfect match and easy to apply. Again, great job Don!”

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Posted 3 years ago

“Waiting for two weeks, still no paint.”

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Posted 3 years ago

“Paint did NOT MATCH UP AT ALL! Complete waste of time and money. I ordered Black Sapphire Metalic and what I got was no where near that. Followed instruction to the letter, tried several coats to darken it up, never worked. COMPLETELY DISAPPOINTED, DISSATISFIED and in fact it made it worse. Would not recommend this product at all if you want the exact match.”

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Posted 3 years ago

“You are not providing complete kit to touch up paint for the money you charged. other companies provide complete kit for the same cost.”

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Posted 3 years ago

“This is the second time ordering touch up paint. I anticipate this order will be as my previous order which was an exact match.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews