TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

Tell us how TouchUpDirect made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was very slow. I had to send an email asking when product was shipping”

Helpful Report

Posted 5 years ago

“I only touched up two small chips next to spoiler. Experienced painter could not believe it. Thanks, Dan N.”

Helpful Report

Posted 5 years ago

“prompt, correct and affordable with clear instructions for usage.”

Helpful Report

Posted 5 years ago

“Paint is much darker. It sucks that I pay $74 or something that doesn't even match and I did everything as directed”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear the color is not matching as expected. In most cases, we can correct a color issue and send a replacement order. I ran a search and could not find any contact with our support team. Please reach out to them by emailing help@touchupdirect.com or by calling 855-600-8160. They'll be able to provide expert advice and a swift resolution to the issue. Thank you,

Posted 5 years ago

“It’s good I have no problem with , maybe it might be a little pricey but if you need it and can’t find else why’re you gotta go with what you neef”

Helpful Report

Posted 5 years ago

“Maybe include a brush.”

Helpful Report

Posted 5 years ago

“Came out to fast”

Helpful Report

Posted 5 years ago

“great match”

Helpful Report

Posted 5 years ago

“Had a deep scratch on my Aluminum body F150 Taped it off and used the touch up Kit you have to look hard to see it”

Helpful Report

Posted 5 years ago

“Fast, and easy to use, covered in one coat”

Helpful Report

Posted 5 years ago

“Factory Quality Results. Major deep scratches to my driver's side mirror. Ordered both the touch-up stick and spray to match. Sanded out the scratches, taped and covered the door area, 4 coats of paint, 4-5 coats of clear coat. Follow the instructions and you have perfection.”

Helpful Report

Posted 5 years ago

“Simply put in an order , really never spoke to anyone but the order was correct & fast. Thanks”

Helpful Report

Posted 5 years ago

“VERY HIGH QUALITY PAINT AND VERY EASY TO USE”

Helpful Report

Posted 5 years ago

“Great find always there for me”

Helpful Report

Posted 5 years ago

“Where is it. Never received anything? 2 weeks to receive is long time.”

Helpful Report

Posted 5 years ago

Author didn't leave any comments.

Helpful Report

Posted 5 years ago

“Paints match up pretty well. I still need to do some sanding an clear coat in order to test results. However, they offer good coverage an are easy to apply using the given methods of ordering.”

Helpful Report

Posted 5 years ago

“Still have not received my order.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave feedback. I'm having a support agent look into your order. It should have arrived by now. We'll provide an update soon to the email address on file. In the meantime, please feel free to reach out to our support team by emailing help@touchupdirect.com or by calling 855-600-8160 Thanks,

Posted 5 years ago

“I placed an order about 7 business days before I needed it. I was naive and thought that would be plenty of time. The package did not get scanned in until about 3 days before I needed it, so I called customer service. They were able to get me another package, and have it rush delivered for me for free. I got my kit in time, and it worked perfectly! Thank you!”

Helpful Report

Posted 5 years ago

“Awful! Awful! Awful! DO NOT ORDER this product....I ordered the color that matched my car code and it did not match!!!! I requested a refund and they stated they wanted to remake the color..well I don’t want to take that risk again!!! I just want my money back....they say it’s outside the 30 days for refund! Well it is by a few days but that refund is a for a simple return!!! This product did not match! I’m not risking another one! Unbelievable! The BBB needs to hear about this company!!! Do not waste your money!!!!”

Helpful Report

Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews