TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The paint color was a perfect match but the application was poor. The instructions were not clear. The applicator has a brush on one end and a marker on the other end. The brush was pathetic and did a poor job; I tried the marker side but could not get any primer, paint or clear coat to come to the tip. I am disappointed in how the touch up turned out because I could not apply the primer, paint or clear coat smoothly.”

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Posted 5 years ago

“I received an email saying my order had shipped on July 3rd. According to the provided tracking link, my order did not ship until July 9, so I still haven't received it.”

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Posted 5 years ago

“I have not received any communication since I placed the order. I have not received the product. I have not received any shipping information. Ed Howard”

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Posted 5 years ago

“Delivery time was to long for the price!!!”

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Posted 5 years ago

“The website was easy to navigate but shipping was slow. The order was placed almost a week before you brought the package to FedEx.”

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Posted 5 years ago

Hello, Thank you for providing the feedback. I apologize for the delay in getting your order out. The 4th of July holiday did delay shipping times a bit. It looks like your order is set to arrive this week. If you have any questions or would like further clarification, please feel free to reach out to our support by emailing help@touchupdirect.com Thanks,

Posted 5 years ago

“Was supposed to have my order on Saturday and it is still not here; now not expected until Wednesday.”

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Posted 5 years ago

“Paint matched great but the clear coat they sent me was broken, haven't heard back from them. Not very happy”

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Posted 5 years ago

“I have not received my order yet or any updates but hope to soon”

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Posted 5 years ago

“next day it was poor you should return my money”

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Posted 5 years ago

“No order updates. No way to track order”

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Posted 5 years ago

“You may have very good products, but I can't say as I haven't received them yet. Originally Fedex tracking promised delivery on July 5, now they say July 9. Maybe you need to use a different carrier.”

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Posted 5 years ago

“I still haven’t received the paint I order more than a week ago this is ridiculous”

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Posted 5 years ago

“Paint matched perfectly, but seemed to run out and or not come out smoothly while putting on the second coat on three very small scratches. I worked slowly and methodically but even after the clear coat it was still not great. Maybe it is not possible when doing a touch-up. Follow up. When totally finished and dried it was poor to fair at best!”

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Posted 5 years ago

“Have not received yet”

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Posted 5 years ago

“Color match was right on. Read and followed directions carefully. Could not get primer to flow properly as if it were dried up. If I had to do over I would use a brush or aerosol. Tip application turned my touch up into an abomination. Wish I would have never tried as now I feel it looks worse,”

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Posted 5 years ago

“Have not received product.”

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Posted 5 years ago

“shipping two days late.”

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Posted 5 years ago

“Haven’t even received my order yet!! Not sure why!!????”

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Posted 5 years ago

“Have not received my order yet”

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Posted 5 years ago

“The color seems to match well but the clear coat is nowhere near gloss enough. Left my Mercedes Benz with a flat sheen that comes nowhere near matching the final process from the factory. My expectation was NOT that it would match perfectly but it should at least be somewhat glossy. Now I am looking for a clear coat from another source.”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews