TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sales process was great followed by swift delivery. The products were acceptable. The primer was horrible. Took smooth edges and made them bumpy and rough. The white paint matched perfectly and when applied without primer, was fantastic. As indicated, the product overall was acceptable.”

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Posted 5 years ago

“I did not thank it would take almost two weeks to receive my order.”

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Posted 5 years ago

“perfect match and seems to be of good quality so far”

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Posted 5 years ago

“Easy ordering. Product is highly recommended. Color matches perfectly. I bought the everything kit for a Kawasaki Concours 14. Primer, paint, and clearcoat. Couldn't be happier with the results.”

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Posted 5 years ago

“Great color match. Works well.”

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Posted 5 years ago

“The color did not match AT ALL. I precisely followed instructions, including the primer and clear coat. Paint code was directly from manufacturer label on door; 2018 vehicle so aged paint wasn’t the problem. Clear lack of match renders the product a useless waste of money.”

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Posted 5 years ago

“Perfect match for 1973 Mustang”

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Posted 5 years ago

“Slight issue with delivery”

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Posted 5 years ago

“Product arrived when promised and it was a good match to our older vehicle.”

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Posted 5 years ago

“worked very well . Did exactly what I expected . Color was an exact match . I will definitely order again . The only problem I had was it took two weeks to get it .”

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Posted 5 years ago

“exactly as advertised with excellent results”

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Posted 5 years ago

“Great product works great!!!”

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Posted 5 years ago

“the pen did not work only the brush”

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Posted 5 years ago

“Fast delivery. Exact match to my car.”

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Posted 5 years ago

“Quick shipment!”

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Posted 5 years ago

“My car is 13 years old and matching the color is challenging. The color match is better than just bare metal and is working. Thanks”

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Posted 5 years ago

“Color matched very well.”

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Posted 5 years ago

“The Clearcoat pen was dry. There was no substance that would come out.”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear there was an issue with the product. Have you reached out to our support staff? They'll be happy to assist with a replacement clear coat. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thanks,

Posted 5 years ago

“Paint was slightly off in shade in that it was lighter than the factory paint. However it’s better than nothing as Harley doesn’t make the paint I needed anymore. My bike has a matte finish and they clear coat did a very good job at replicating that”

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Posted 5 years ago

“Good product, shipping takes a little long”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews